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Talented Account Manager/Customer Service Representative with excellent client oversight, issue resolution and relationship building skills. Highly effective at maximizing repeat business opportunities.
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Client Services SpecialistCpi Card Group Sep 2018 - Sep 2019Nashville, Tn• Conducted thorough needs analysis for assigned projects and sought support from internal external customers based on needs• Analyzed data providing solutions for implementing program data efficiently and accurately• Created implementation timelines for client and company use• Coordinated company resources required for implementation of client programs• Communicated project status to department head via written and verbal reports• Served as project manager for efficiency improvements for Client Services as directed by Client Services Manager
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Store Support RepresentativeSouth Central Growers Nov 2014 - Jul 2018• Maintained customer relationships at the retail level• Educated and trained customers on new products and programs• Helped maintain customer plan-o-gram sections• Conducted audits of product inventory levels• Coordinated with customers with trouble areas of operation at the retail level
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Account ManagerGca Services Group Jul 2010 - Nov 2014Robertson County, Tn• Directly supervised up to 70 custodial employees• Decreased labor costs by 10% across business unit while maintaining an overall “A” rating based on periodic customer reporting surveys• Maintained all aspects of the business unit including staffing, budgeting, purchasing, scheduling and HR needs• Communicated regularly with territory regional and strategic managers for daily support and planning for accounts -
Manager, Program DevelopmentCm Global Oct 2008 - Jul 2010• Personally developed and launched the company’s first golf bag line• Acquired several new accounts, including Anheuser-Busch, Summit Marketing and Staples by leveraging relationships established over a period of nearly two decades• Trained 10 sales and customer service employees in sales, account acquisition, account management and product knowledge
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Special Markets ManagerDatrek Professional Bags Inc Apr 1992 - Oct 2008Springfield, TnSpecial Markets Manager 09/1998 to 10/2008• Increased department sales from $500K to nearly $3MM• Increased sales to premier customer, Anheuser-Busch, from $100K to $1.2MM• Re-established the international market, bringing sales from zero to over $750K• Managed and coordinated trade segments of customized programs, international sales and e-commerce• Conceived, implemented and enforced pricing strategies aligned with the needs of the market• Directly supervised 10 customer service employees and 8 independent sales representatives• Worked closely with production to ensure on-time delivery of orders to more than 400 customers• Reviewed and processed all contracts and letters of credit related to international sales• Coordinated a wide variety of activities for major trade showsTerritory Credit Manager 04/1992 to 05/1993, 01/1998 to 09/1998• Ensured appropriate levels of financial risk management by conducting credit research on new and existing customers• Promoted to Special Markets Manager September 1998Cutting Room Supervisor 03/1997 to 01/1998• Directly supervised 30 manufacturing employees• Directed all cutting room functions• Served concurrently as Purchasing Agent with responsibilities for purchasing raw goods for manufacturingPurchasing Agent 05/1993 to 09/1998• Ensured the on-time deliveries of raw materials within a JIT manufacturing environment• Sourced and negotiated prices on raw materials used in manufacturing• Coordinated inventory control of fabrics dyed and laminated at vendors’ locations
Ken Phillips Skills
Ken Phillips Education Details
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English Literature
Frequently Asked Questions about Ken Phillips
What is Ken Phillips's role at the current company?
Ken Phillips's current role is Currently seeking new opportunities.
What is Ken Phillips's email address?
Ken Phillips's email address is ke****@****ail.com
What is Ken Phillips's direct phone number?
Ken Phillips's direct phone number is +161538*****
What schools did Ken Phillips attend?
Ken Phillips attended Austin Peay State University.
What are some of Ken Phillips's interests?
Ken Phillips has interest in Managing Projects And Programs, Reading, Hunting, Fishing, Karate.
What skills is Ken Phillips known for?
Ken Phillips has skills like Marketing, Leadership, Sales, Project Management, Trade Shows, Retail, Program Management, Content Management, Pricing, Marketing Strategy, New Business Development, Account Management.
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Ken Phillips
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Ken Phillips
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Ken Phillips
Business Development Account Director - Army @ Core4Ce | Leveraging A Wealth Of Experience To Be An Unwavering Force For National SecurityAustin, Tx5live.com, textronsystems.com, textronsystems.com, ultra-ats.com, morgan6.com2 +141090XXXXX
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