Led a team of 19 store managers and 120 associates. Full responsibility for Sales growth, Vendor relations, Shrink management, conducting inventories, maintaining store readiness, managing labor budgets and driving customer satisfaction metrics.• Earned “fast mover” award and bonus for Q3 2020 ranking improvement.• #1 in Sales to Plan for Region 18 in Q4 2020• #1 Shrink improvement in Region 18 for Fiscal 2020. Improved shrink results in 16 of 18 stores for the year.• 85% Highly Satisfied Overall Customer Satisfaction for Q4.• Opened 2 new stores, remodeled 6 stores and closed one store during my tenure.

Led teams of up to 29 managers and 175 associates to produce over $21 million in sales and top quartile results. Highly successful in driving key sales programs. Received national recognition and awards for outstanding performance in wireless phones, Satellite TV service and credit sales. Responsible for delivering outstanding customer experience in all locations while maintaining brand image standards, controlling payroll and managing inventory.