Supervising Technician
Current• Hands-on experience in the repair and inspection of various Apple & Samsung devices• Assisted in the launch and management of AT&T's Asurion in-store insurance program, includingscheduling, inventory management, market-wide communications and coaching of a small team oftechnicians• Aided in sales of device coverage• Provided live chat services for AT&T customers of all types, assisting in troubleshooting & customerservice