Kendall Frank Email & Phone Number

Ashburn, Virginia, United States

As a project manager, I create detailed project plans, coordinate and monitor small and medium-scale engagements, manage internal/external expectations and deliverables, and meet budgetary guidelines. I work with key stakeholders across internal departments to ensure project deliverables and milestones are met and deployed using detailed project plans that define scope, schedule, and budget,

Leesburg, Virginia, United States

Develop customized class schedules according to each student’s individualized needs, graduation requirements and post-graduation goals; create, present and review contracts for accuracy; schedule sessions between students and teachers to optimize scheduling needs; engage with parents, students, teachers, and campus leadership team to foster a positive vulture that supports the student’s learning objectives.

Leesburg, Virginia, United States

Mclean, Virginia

Ashburn, Virginia

Reston, Va

Managed the day-to-day operational and tactical aspects of multiple large-scale projectsProvided direction to project resources (internal and external), monitored development efforts, assembled key project deliverables, mitigated risk, and identified issues that required escalationBuilt well-structured project plans that aligned with contracted scope of workManaged project financialsFacilitated project status meetings; created and maintained documentation that effectively communicated project statusFacilitated working sessions to drive requirements, communicate status and resolve any project issuesExhibited excellent communication, organizational and leadership skills to establish a common understanding of project timelines, milestones and delivery expectation

Brentwood, Tn

 Responsible for the effective initiation, planning, execution and closing of a web-based health and wellness solution Partnered with Sales and Account Management teams to document and execute contract deliverables Led cross-functional teams for both front-end and back-end development, ensuring business and functional requirement specifications were provided per the contract and client expectations Directed and coordinated activities to ensure deliverables were met within prescribed scope and timelines Weekly management reporting on project status and risk analysis Consulted with technology teams to ensure best practices for effective and timely delivery

Brentwood, Tn

 Managed Business Intelligence team of 6 people; rolled out an online self-service reporting tool for members and vendors of a healthcare GPO Directed on and off-shore development teams building regulatory and strategic financial reports Worked with executive business partners/business owners and third-party vendors to define project objectives and scope Implemented Agile methodology and lean project management of application development

Atlanta, Ga

 Created and led a team of 6 people in managing all aspects of ecommerce/member services, reporting and data analytics, customer service, and QA testing Managed outsourced third-party relationships from RFP selection to management of services provided Managed $1M budget and realized 25% cost savings by implementing creative solutions Implemented several ecommerce platform improvements resulting in $200k additional revenue Responsible for executive level reporting showing site traffic, user and subscriber demographics, game usage and trend analysis; site and game improvements reduced voluntary churn 15%, reduced involuntary churn 15%, increased game usage 30%

Atlanta, Ga

 Created and led a team of 3 people in managing all aspects of ecommerce, customer service and email campaign management Implemented ecommerce platform functions that reduced churn rate from 22% to 11% Transitioned campaign management functionality from third-party vendor and brought it in-house which resulted in $360k savings Reduced $2.2M budget for call center operations supporting direct-to-consumer business model to $1.2 M while improving service levels from 70% to 95% and increasing saves rates from 8% to 20% Advised marketing department on email campaign deployment best practices which resulted in 100% improvement of conversion rate

Atlanta, Ga

 Managed over 20 large-scale projects building eCommerce infrastructure for direct-to-consumer product initiatives for Turner properties, including NASCAR.com, CNN Pipeline, and GameTap Demonstrated strong analytical, organizational, and client management skills by identifying business needs of the client, managing requirements, issues and risks; resulted in 50% reduction of churn Demonstrated strong communication and inter-personal skills through project status presentations to Executive level management as well as conducting cross-functional team meetings Responsible for resource coordination and management

 Created and led a team of 5 people to build test environments for testing in-house developed Windows and UNIX web-based applications Built 8 complete test environments consisting of 86 servers (76 Windows 2000 and 12 UNIX) for QA test efforts (Budget = $3M, came in $1.87M) Winner of 2 prestigious T-Mobile leadership and performance awards for outstanding performance (Q3 2003, Q2 2004)

Mba, Information Technology

Career Switcher Teacher Certification

Career Switcher program to gain teacher certification.

Ba, English