Assists in planning and executing industry-specific events to showcase organizational expertise in certifications and engage prospective clients.Implements a robust recertification process that ensured certified professionals remained current on industry best practices and regulations.Collaborates with cross-functional teams to design and implement a comprehensive certification tracking system, improving overall organization and accessibility of records.Reduces processing time for certification applications by optimizing review procedures and introducing time-saving technologies.Analyzes certification data to identify trends and areas of improvement, leading to strategic adjustments in program offerings.Improves candidate experience throughout the duration of their certification journey by providing clear communication channels and responsive support services.

Supervised, assigned, motivated, evaluated, and disciplined staff while enforcing the rules, policies and regulations outlined in the Metrorail Operator Rule Book to set forth expectations comprehensibly and consistently.Ensured timely management and mitigation and resolution of all identified risks to safety.Maintained annual computer-based and practical examinations associated with all Rail Operations certifications/ re-certifications.Collaborated with relevant training groups to provide appropriate training for Rail personnel to meet compliance requirements recommended in corrective action plans.Coached and trained new hire employees within Rail Operations to help refine critical thinking skills for terminal, train, and station operations.Investigated and respond to all major incidents, conduct field audits, and report findings.

Monitored all train operations in revenue and non-revenue service in accordance with the Metrorail Safety Rules and Procedures Handbook.Performed daily pre-inspections of trains before entering mainline for revenue service while documenting any at-risk safety findings.Adhered to all schedules and headways while communicating with the Operations Control Center, Terminal Supervisors, and Interlocking operator at all times.Identified, designed, and created diverse training techniques to meet developmental needs of Rail Operator trainees to ensure improvement of comprehension and applications of train operations.Monitored and Maintained documentation of Rail Operator trainees’ job performance progression and adjusted training based on weaknesses and strengths observed.Achieved highest qualifying score of QL1 for 95 percent of all trainees trained which led to their occupational promotion to various departments.

Operated a commercial passenger vehicle, transported passengers to and from scheduled stops while complying with federal traffic regulations and safety policies.Effectively communicated with customers and coworkers in a clear, concise, and respectful mannerExecuted routine bus inspections of assigned vehicle before and after daily run-in conformance with all applicable safety and operating procedures while documenting inspection findings.Managed fare box transactions for proper fares and identification cards while utilizing electronic fare registering and collection equipment.