• Lead program development for various California Department of Health Care Access and Information (HCAI) initiatives, resulting in the launch of multiple Behavioral Health programs• Monitor project quality and costs to ensure deliverables met contract terms and stayed within budget• Direct project teams in collaborating, planning, and executing deliverables to achieve project objectives• Oversee quality control for government projects, identifying risks and developing mitigation strategies• Develop project budgets, schedules, work plans, resource requirements, and cost projections• Facilitate project meetings and delivered presentations to organize and distribute project information, including status reports and budget updates

• Worked on projects focused on various projects such as MPX, CDPH Program overall, and Project Management Mentorship• Collaborated with the CDPH Program Manager and Clutch Team to maximize productivity.• Assisted in the development of project plans, timelines, and resource documents.• Organized and monitored schedules for deadline audits.• Coordinated efforts within the team and with outside consultants efficiently.• Reported updates verbally and in written form to management and teams.• Helped discern requirements and assign tasks to team members.• Completed any necessary administrative tasks, such as: scheduling meetings, researching information, and reviewing emails. • Demonstrated commitment to Clients' needs while preserving confidentiality continuously.

• Served as receptionist, managing phone calls, chat, and emails for the School of Nursing, directing inquiries appropriately• Managed the registration database and resolved issues for the Undergraduate program, including processing petitions for excess units• Maintained student files in compliance with CA Board of Registered Nursing (BRN) and accreditation guidelines• Coordinated department space and course scheduling each semester via CMS with the Department Chair• Assisted in organizing the School of Nursing pinning ceremony, collaborating with pinning chairs and ASC II for all preparations• Oversaw distribution of mail and maintenance of faculty and staff mailboxes• Ordered parking permits for departmental events• Performed additional tasks as requested by Administrative Support Coordinator I (ASC I), Administrative Support Coordinator II (ASC II), or the Department Chair• Orders all parking permits for any department events• All other designated tasks as requested by ASC I, ASC IIs and/or School of Nursing Department Chair

• Supported a team of 2 managers and 30 staff members• Prepared and distributed reports and orders for the Order Processing department.• Processed sales orders using the internal management system• Managed weekly project forecasts and snapshot displays on Mondays.com• Collaborated with branches, customers, and internal teams to enhance operational efficiencies for 25-30 daily work orders• Ensured compliance and eliminated order discrepancies through effective logistical tracking• Gathered and translated customer and internal data for accurate order development, supporting successful installations• Monitored order progress using system reports and communicated updates to leadership• Resolved data entry issues proactively to ensure accuracy and timeliness

• Managed client investment accounts by reallocating and investing funds• Processed monetary and non-monetary requests for Franklin Templeton Business Systems• Trained over 10 new hires on investment calls and customer service• Achieved perfect quality scores and received awards for phone call performance.• Recognized as a high performer with matrix rewards• Responded to client inquiries and requests via email and fax, ensuring timely resolution• Monitored for fraudulent or suspicious activities to safeguard company revenue.• Provided critical support for daily client investment issues and queries• Analyzed client investments to recommend offers and additional services for better outcomes• Adhered to all fund/company policies and regulatory requirements

• Respond to phone calls and direct calls to appropriate departments.• Leveraged product knowledge to maximize customer’s experience on painting services and products. • Set up bids and estimates on painting jobs.• Managed multi-calendar systems for customers appointments, projects, field managers and foremen to minimize delays and overbookings.• Validated that projects had all materials and supplies needed to get jobs done.

• Attended to clients and customers at the front desk.• Operating a multi-line phone system and directing callers to the appropriate departments. • Sorting of mails of mail for disbursement to various departments. • Kept records of files and documents.• Assist callers to file complaints on food and drugs they purchased.

• Maintaining and managing calendars for clients and office programs using Microsoft outlook.• Managing inventory for printers and all other stationery.• Updating of company’s information on Business cards, Phone numbers and addresses.• Communicating with various stakeholders and clients on email and phone.