-Managed operations of three student housing properties and commercial leases. -Supervised all employees by recruiting, selecting, orienting, and training.-Approved and processed employee timesheets and time off requests via Paycom. -Trained office staff on RentCafe CRM processes.-Managed property’s social media and coordinated resident events.-Ensured compliance to company policies and procedures.-Enforced all lease rules and regulations.-Managed all orders, invoices, and expenses.-Completed monthly reporting.-Handled all resident complaints with efficient problem solving strategies.-Coordinated and scheduled maintenance and vendors for student housing unit turnovers, repairs, and services.-Completed and processed Security Deposit Statements. -Audited charges/credits/deposits for resident/applicant ledgers.-Utilized Yardi software (Elevate, NetVendor, RentCafe CRM, RentCafe Site Manager, Voyager, LMS), as well as Blue Moon for property, resident, and applicant management. Utilized HappyCo for move in/out inspections.

-Assisted in managing a major renovation project for the property.-Managed capital expenses by preparing proposals and contracts.-Assisted Marketing Department with management of property website and social media.-Oversee daily management of the building, including managing employees. -Prepared annual budget ensured financial compliance.-Ensured compliance to company policies and procedures.-Enforced all lease rules and regulations.-Managed all orders, invoices, and expenses.-Completed monthly financial reporting.-Handled all resident complaints with efficient problem solving tactics.-Coordinated and scheduled maintenance and vendors for unit turnovers, repairs, and services.-Completed Final Account Statements by charging damages and calculating interest on deposits. -Audited charges/credits/deposits for resident/applicant ledgers.-Advanced knowledge of RealPage software.

-Maintained resident occupancy between 96%-100%.-Handled all resident complaints with efficient problem solving tactics. -Managed leases and applications via online leasing.-Conducted move-in/move-out inspections via Mobile Facilities.-Managed all leads and prospects via Intelligent Lead Manager.-Scanned electronic payments for resident/applicant ledgers. -Collaborated with the Community Manager for demographics project. -Compiled and sent move-in documents to the Accounting department.-Handled and filed professional and legal documents for leases. -Scheduled and coordinated resident events with the tenant council.

-Investigated allegations of child abuse and neglect for Allegheny County.-Coordinated services and resources for children and families.-Implemented conflict resolution tactics to de-escalate crises.-Attended and testified in family court cases on behalf of the County.

-Coached and monitored performance of leasing professionals as a direct supervisor.-Implemented corrective action of leasing professionals when necessary. -Created, developed, and managed marketing strategies and events based on factors of budget and demographic.-Managed all social media marketing and promotional posts.

-Communicated with potential prospects to understand property needs and preferences.-Boosted occupancy by leveraging market knowledge and successful promotional strategies.-Handled and filed professional and legal documents for leases. -Managed all aspects of the application and leasing process.