Kendra Wardlow Email & Phone Number

Greensboro, North Carolina, United States

Behavioral Health Care: Specialized field in healthcare focused on mental health and substance use disorders prevention, diagnosis, treatment, and documentation. Includes assessment, therapy, medication management, crisis intervention, prevention, and collaboration with other healthcare providers. Promotes psychological well-being and enhances quality of life while ensuring accurate and thorough documentation of patient progress and treatment plans.

Clemmons, North Carolina, United States

Conducting experiments, analysis, and tests within a laboratory setting. Preparing and maintaining laboratory equipment and instruments is essential, as well as collecting and analyzing samples with precision. Recording data accurately and following strict protocols and safety procedures are integral parts of the role. Collaboration with other members of the laboratory team to communicate findings and contribute to troubleshooting specifications or experimental procedures. As well as perform device calibrations, water activity calibrations, swab tests, PH, TA, Salt, and multiple other tests, solution measurements, sensitive chemical mixing/testing, sanitation, sample testing, temperature checks, and documentation into the system database.

Specialized Care: Experienced in offering specialized care tailored to the unique needs of each individual.Household Support: Capable of assisting with light housekeeping and daily chores.Record Keeping: Skilled in maintaining accurate records of care activities and changes in clients' conditions.Client Safety: Committed to ensuring a safe environment and preventing accidents or hazards.Collaborative Team Player: Works effectively with healthcare professionals and family members for comprehensive care.Flexibility: Adaptable to various caregiving situations and responsive to changing client requirements.

Winston-Salem, North Carolina, United States

Analyzed the current process to clear billing errors and developed a streamlined process reducing a 13-step process to a 6-step process with a 95% reduction in billing errors, trained and mentored peers on new processes.Exceeded lesson delivery expectations with 100% improved employee engagement by adding interesting and relevant input to extend advancement plans.Resolved 98% of problem tickets within service level agreement (SLA) parameters by responding to customers, researching, and addressing issues, and escalating when necessary.

Helped to maintain the client's treatment schedule. Instituted bi-weekly meetings with department managers to identify staffing needs, communicate staffing performance, and collaborate on means to fulfill the contractor's requirements for multiple lines while maintaining 95% staffing needs. Recognized crises and provided appropriate steps. Resolved escalated client issues, ensuring timely and satisfactory outcomes for client's experience and increased loyalty to 95% customer satisfaction.Monitored and reported all client challenges to the clinical team. Maintained positive, professional relationships with staff, clients, and visitors. Successfully educated patients and caregivers on clinical protocols to ensure compliance and position health outcomes, averaging 95% on post-call surveys.

High Point, Kernersville, North Carolina Area

Assisted in training new employees before administering a test for clearance to be on their own, achieving a 95% accuracy rate in handling information, requests, and personalized engagement in records, increasing retention by 80%.Fulfill clients' special orders daily.Created and compiled informational training documents ensuring 100% of staff were up to date with training and procedural changes/advancements.Focused on client deliverables through budget, risk, and milestone management to support ongoing global phases 1-4 in a fast-paced setting to assist in bringing new products to the market.

Winston-Salem, North Carolina, United States

Master Of Science - Ms, Clinical Mental Health Psychology

Bachelor Of Science, Marriage And Family Therapy Counseling / Psychology

Bachelor Of Science - Bs, Psychology

Associate Of Science - As, Psychology

Bachelor Of Business Administration - Bba, Fashion Marketing & Management

Associate'S Degree, Legal Assistant/Paralegal

Bachelor Of Arts - Ba, Fashion Marketing & Management, A