Kenneth Fernandez Email and Phone Number

Configure, install, and maintain hardware and software programs, and assist with upgrades, reimaging and integrationsProvide repair and troubleshooting support, which may be performed remotely using a virtual tech support platform for assisting users around the worldUse Powershell, Command prompt and Windbg to debug Windows issues

Assisted the end-user by providing them with custom code to design their decision trees. (Jquery, HTML, CSS, Bootstrap 3.4)Assisted in troubleshooting issues, consistently resolving them within a 72-hour timeframe, utilizing Jquery, HTML, and CSS to customize decision trees for end-users.Led customers in connecting applications via Zingtree’s webhooks and created new code to make the link between applications seamless .Worked cross functionally with Product & Engineering Leaders to perform quality assurance and test new features resulting in improved application performance.Created documentation for SSO implementation & frequently asked questions which led to reducing the time to fix complex problems from days down to minutes.

A computer Science trade school program that focuses on technical skills as well as problem solving and validating the business value of a product. Teaching style is a peer to peer learning curriculum.Using our understanding of the C language to create function and our own Shell.Created a clone of Airbnb’s original website, along with its own web infrastructure.(This project spanned over many smaller projects)Knowledge with Classes, Modules, Importing, Json, linux system and building Web Servers.Experience in C language, Python (Current focus) , Bash (Linux) , MySql and Flask.

In my 2 years at Legacy, I was hired from a contractor to FTE. I provided excellent customer service in a role that it is not required. I have help streamlined the Accounts Payable department’s process. Also, train and created training documents for end-users and co-workers on how to maneuver through Lawson. Working with the IS OnBase applications team on QA testing on new upgrades and plugins for my department.

Provided technical assistance to customers and staff as neededLogged service requests as open tickets, maintained status, and provided follow up to both end users and to senior members of Supply ChainAppropriately escalated business system, server or network issues to other members of the Lawson process flow/Information System team as neededAbility to listen to customers and to understand and respond positively to their requestsAnswered incoming phone calls in a professional and friendly mannerCollaborating with fellow staff on a daily basis to contribute new ideas to better suit customer needsResearching opportunities and presenting them to Management, in both spoken and written form, in order to benefit the overall productivity and procedural flows Served with a positive customer-service attitudePerformed solutions research and analyzed the information collected Tracking charges, refunds, cost of lost/damaged goods, freight charges, rentals, and similar itemsProviding Customers/Employees with cost estimates for medical supplies Organizing and maintaining company documents such as: customer records, fine reports, payments, and receiptsProvide assistant to walk-in customers, contractors and vendors

Providing onsite, email, and telephone support for Extensions instructors, staff and classrooms. Evaluate and diagnose hardware and equipment failures. Triage and track trouble calls in ticketing system. To install, configure and setup computers, operating systems, and application software in both academic and administrative environments. Performing scheduled maintenance and support for computer, audio-video equipment and projectors. Troubleshoot network and file permission issues. Set up, configure, update, troubleshoot and support network equipment such as DSL modems, wireless access point, switches and cabling.

In this role, I wore many different hats in the office. My Senior Administrative duties, taking maintenance issues in a call center environment for averaging over forty calls per day and a desktop support for the Facilities Management team within my building.

Media Pro inc is an advertisement company. I would help the graphic designers with issues on adobe creative issues MAC OS X and help on photoshoots.Advised computer users when computers breakdownFixed computer users’ software issues and troubleshoot computer Purchased software and hardware and install new softwareProvided passwords and network accounts to company employees when necessarySet up computer networks and operating systems correctly and ensuring they are working efficientlyEntered computer commands to correct errors or resume system operationsInstalled computer security systemsMaintained a record of the repairs madePerformed solutions research and analyze the information collected Performed preventative maintenance on computer equipmentSolved problems involving other office equipment, such as printers.