Ken Leach Email & Phone Number

California, United States

Greater Los Angeles Area

Greater San Diego Area

Manager of team responsible for all IS vendor contracts, application life cycle, and vision planning for Scripps Health IS. Also manager over our General Applications support team, and our legacy application support teams, Current Application Portfolio (CAP). Directly responsible for all IS operational budgetsIndirectly responsible for all IS capital and labor budgetingManaged up to 30 direct reports, and 64 in totalReported to the CIO and the SR DIR of Service Delivery Achievements:FY2017 saved $4.5M to the bottom lineFY2018 saved $17M to the bottom lineFY2019 saved $8M to the bottom lineSupported our Epic implementation by managing our third party vendors, contracts, application support, and our third party command center during our three go live events.Evolved our Application Portfolio Management team to a level 4 maturity from level 2, consolidating 3 teams into one with 1/3 the staffSetup our Sunset Program to sunset our legacy applications - projections are we will save our organization over $130M by actively managing the sunset of our applicationsManaged our legacy application support team (CAP), the only leader/manager to achieve on all three support metrics: 30 minute call back (CCB) >90%, Customer Satisfaction (CSAT) >90%, and met budget.We met these goals while handling double the ticket volume of any application support team, supported over 120 applications, managed 75 employees. We also reduced UI events by 80%, and reduced the open ticket queue from 200+ tickets to less than 25 while still in production.Led our effort to standardize all IS intake into one process, consolidating the efforts of several IS teams, over 80 forms, and a dozen separate unconnected processes into one standardized intake process presented to our customers. Built the IS Intake team to manage the request and demand process for all of IS, then led the entire company through capital budgeting demand and prioritization process.

Redding, California Area

Built digital technology solutions and business for RMC.

Redding, California Area

Delivered IT business value to the SMB market in Redding CA. Providing fixed price and packaged IT solutions that provide the best TCO for business owners.

Redding, California Area

Technology Consulting for small and medium sized business.

San Francisco Bay Area

Built IT services infrastructure for HOP and HOP.com including a website platform that increased sales and profit over 200%.

Dallas/Fort Worth Area

San Francisco Bay Area