As the Assistant Director of the Online Student Success team, I was tasked with providing operational leadership and functional integration for the entire unit. I managed all day-to-day operations, ensuring consistent processing and accuracy of student records. Working directly with the Executive Director of Online Student Success, I was responsible for leading and managing operations across the unit, developing process efficiencies to scale the unit, and strategically addressing online student success and retention. Additionally, as the DEIA team representative, I was tasked with integrating DEIA principles into operations, hiring, and more, providing thought leadership to foster an inclusive and equitable environment. Including help re-defined online workflows and processes for all student records functions across the university.

As an Operations Coordinator at Syracuse University College of Professional Studies, I was tasked with developing engagement programs, streamlining course registration, expanding online degree programs, and managing daily operations for online growth. I was also focused on improving onboarding processes, forming strategic partnerships with education technology professionals, supervising staff, and implementing efficiency improvements to boost enrollment.

As a Records Coordinator at Syracuse University College of Professional Studies, I was tasked with transitioning the records management system to a digital format, improving accessibility and reducing retrieval time. I was also responsible for implementing auditing and quality control procedures, streamlining workflows to increase productivity and ensuring compliance with university standards for records accuracy.

As an Auditor for the Lakeview Amphitheater, I was tasked with ensuring the accuracy of financial and operational processes for events. managing product inventory, including food and beverage, conducted audits to verify compliance, identified discrepancies, and implemented corrective actions, improving financial accountability and streamlining operations for the venue.

As a Digital Account Manager at Impel, I was tasked with managing client relationships and implementing personalized strategies to enhance engagement and retention. I led data-driven campaigns, secured innovative digital solutions, and identified growth opportunities by overseeing the evaluation of onboarding and training for new hires. Additionally, I coordinated communication between customers and sales teams, ensuring project goals were met and contributing to client retention efforts and new business revenue.

As a Securities Settlement Processor at Bank of New York Mellon, I was tasked with ensuring accurate and timely settlements for large portfolios. I managed client records and transactions, resolved discrepancies as the primary contact for external parties, and maintained portfolio accuracy. Additionally, I regularly processed large securities transactions efficiently, ensuring compliance with regulatory standards and contributing to the overall integrity of the settlement process.