Kenneth Gitonga Email and Phone Number
Dynamic and mission oriented banking professional with 11 years of experience in acquisition and retention of corporate banking customers across diverse industries.Respected leader of sales teams, bank branches as well as various departments e.g. Corporate banking, Customer Experience, Contact Centre and Cash Management. Conceptualize and orchestrate banking campaigns that effectively reinforce and build customer loyalty and increased revenues.Expert in the technical, conceptual and content development of sales-driving material. Proven ability to drive record-high corporate and transactional banking utilization rates and execute successful system launch.
Ncba Group
View- Website:
- ncbagroup.com
- Employees:
- 772
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Manager, Cash Management Sales-Corporate BankingNcba Group Jan 2022 - PresentNairobi, KenyaAcquisition of new Transactional Banking customersGrowth and retention of existing Transactional Banking customersPreparation and execution of Cash Management sales plans,Formulation of transactional banking workflows and processes for achievement of efficient and impactful customer engagementTimely sales reporting.
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Client Services Manager, Corporate BankingNcba Group Jan 2019 - Dec 2021Nairobi, KenyaAcquisition and retention of Corporate customers, Overseeing corporate customers in Manufacturing & Trading IndustryPreparation and execution of customer account plansAccurate delivery of best customer serviceMarket intelligence and competitor analysisCorporate positioningFormulation of digital workflows and processes for achievement of efficient and impactful customer engagementTimely portfolio monitoring and reporting.
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Business DevelopmentCommercial Bank Of Africa -
Business Development Officer, Cash ManagementCommercial Bank Of Africa Oct 2015 - Dec 2018Nairobi, KenyaAcquisition and retention of Transactional Banking customersDelivery of all cash management e-channels and e-commerce productsTimely Sales reportingMarket intelligence and competitor analysisProduct launches, advertising, exhibitions and telemarketing.
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Card Authorization Officer, Card CentreCommercial Bank Of Africa Jan 2015 - Sep 2015Nairobi, KenyaDeveloped sales strategies for personal and business credit cardsUsed an integrated approach with merchants to prevent card fraudProcessed retail, platinum and Corporate card paymentsCustomer service roles relating to retail, merchant and business card queries
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Contact Centre Officer, Customer ExperienceCommercial Bank Of Africa Sep 2013 - Dec 2014Nairobi, KenyaProvided accurate and appropriate information in response to customer inquiries. Built customer loyalty by follow up calls to customers. Maintained updated customer records. Collected customer feedback and participated in process changes to exceed customer satisfaction goals
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Teller/Customer Service Desk, Branch BankingCommercial Bank Of Africa Dec 2010 - Aug 2013Nairobi, KenyaHandled cash and cheques deposits, withdrawals, and credit card payments. Assisted with daily operation and balancing of ATMs.Cross-selling bank products and services. Receiving and processing of customer instructions. Managed customer queries and complaints
Frequently Asked Questions about Kenneth Gitonga
What company does Kenneth Gitonga work for?
Kenneth Gitonga works for Ncba Group
What is Kenneth Gitonga's role at the current company?
Kenneth Gitonga's current role is Transactional Banking Professional |Corporate Business.
Who are Kenneth Gitonga's colleagues?
Kenneth Gitonga's colleagues are Immaculate Nigogo, Mourice Obila, Peter Muchesi, Emmanuel Wekesi, Paulina Mazurkiewicz, Emma Wangari, Grace Kuria.
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