Sale and customer relations manager

Sales and operations manager

Mr. Henderson is a proficient staff leader, training advocate, customer service specialist, and sales facilitator. Mr. Henderson’s proficiency at staff leadership and training ensures proper knowledge of products, services, and overall work duties. The result is better customer retention, growth in sales, improved production times, and the ability to help grow within the company. Mr. Henderson’s customer service skills ensure that every customer’s needs are fulfilled in a satisfactory and timely manner. He uses his mechanical skill set to ensure proper maintenance is completed on a daily, weekly, monthly schedule. His knowledge of the buildings equipment helps elevate breakdowns and costly repairs. Through his time with The Auto Spa, Mr. Henderson went through rigorous training to help further his managerial skillset. Kenneth used his managerial and team leadership knowledge to train, coach, and lead his team.

Mr. Henderson is a leader of customer service and product sales for his department, with day-to-day back office employee management responsibilities. Mr. Henderson’s management ensures customer delivery timelines and product quality are met and prioritized across the department. Mr. Henderson has an innate ability to quickly learn and integrate new processes and technologies, allowing him to actively manage change. The result is that Mr. Henderson trains colleagues, and where applicable, clientele, on how to effectively utilize new process and technologies. Mr. Henderson’s customer focus and problem solving skills have allowed him to build long term customer relationships, respect from colleagues, and trust from his managers.

Mr. Henderson is a champion of customer centric banking operations and served as operational excellence ambassador during his tenure with PNC. Mr. Henderson led day-to-day customer operations, to include financial and compliance standards, operational branch performance, and sales/service. Mr. Henderson was responsible for ensuring productivity, performing day-to-day customer problem solving, coaching on policies, procedures, and serving as an expert of PNC products. Kenneth uncovered customers financial needs and grew share of wealth via in depth conversations and customer relationship management software. Mr. Henderson has demonstrated the ability to deliver on sales and services targets, utilizing escalation procedures and complex sales techniques.

Mr. Henderson excelled at all departments within the dealership by exceptional sales growth as well as customer and employee relations. He led multiple teams from automotive detailing and reconditioning to parts sales. He maintained a high customer satisfaction rating throughout all tasks, and always focused on excellent customer service. Mr. Henderson handled ad-hoc customer requests or special needs as required, and implemented these customer solutions across the department to minimize frequency of future occurrence in a constant desire to drive excellent customer service.