Kenneth Nellis Email & Phone Number

Remote

Remote

• Exemplary time management sustained high-performance metrics (110 outbound calls per day)
• Aligned product (Education Benefits) with members' goals through coaching and vulnerable conversation
• Synthesized complex data to aid in members' understanding of benefitsVolunteered to support multiple internal professional development projects, including planning and hosting regular ERG events
• Supported colleagues through peer-to-peer learning, creating original training resources, and initiating zero-cost projects to promote community within the remote work environment

Denver, Colorado, United States

• Modeled exemplary behavior and standards to inspire a team of 60+ specialists
• Consistently used mindfulness tactics to deescalate high-stress customer interactions
• Monitored team operations and workflow while navigating a high volume of COVID travel restrictions, making adjustments to improve pace and customer experience
• Recognized employee strengths, improvements, and outstanding contributions
• Initiated and led multiple learning and development-based projects
• Partnered with upper leadership to support the interview process and new-hire operations

Denver, Colorado, United States

• Assisted front-line operations by delivering timely service to customers by expertly managing support needs
• Above and beyond performance execution, consistently exceeding metric requirements
• Exemplified brand hospitality standards through phone and text communication
• Routinely volunteered to design creative initiatives to increase qualitative and quantitative productivity across the department conglomerate

Chicago, IL

• Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
• Welcomed guests with friendly smiles and a positive attitude
• Created a warm and welcoming atmosphere by promptly greeting customers and addressing needs
• Used in-house recipes to deliver a consistent and reliable product
• Used storytelling language to increase whole bean sales
• Created monthly playlists to enhance customer experience

Greenwood Village, Colorado, United States

• First Work from home employee, self-starter, motivated
• Organized and evaluated employee records consistently, staying compliant with internal and government requirements.
• Offered to assist with additional tasks to keep projects on-task and meet tight deadlinesComplied with corporate regulations, policies and procedures to maximize safety, security, and overall trust in the organization.
• Delivered exceptional customer service to bolster strong relationships and build positive experiences
• Partnered with hospital executives across the country to ensure contract workers provided consistent patient care during labor disputes
• Executed disciplinary action when contract works violated state health laws

Chicago, IL

• Recommended establishments, set up reservations and coordinated transportation for guests
• Managed smooth check-outs with polished charge explanations, payment collection and statement preparation
• .Booked spa and metaphysical services for clients and inn guests
• Used exemplary organization and direct communication skills to keep practitioners on schedule
• Provided walk-ins with 15 min tarot card readings to enhance customer experience
• Educated guests about metaphysical crystals, astrology, and skin care products to increase personal sales goals

Greenwood Village, Colorado, United States

• Organized and evaluated employee records consistently, staying compliant with internal and government requirements.
• Offered to assist with additional tasks to keep projects on-task and meet tight deadlinesComplied with corporate regulations, policies and procedures to maximize safety, security, and overall trust in the organization.
• Delivered exceptional customer service to bolster strong relationships and build positive experiences
• Partnered with hospital executives across the country to ensure contract workers provided consistent patient care during labor disputes
• Executed disciplinary action when contract works violated state health laws
• Executive Assistant to the VP of operations during location-based job actions

Bachelor Of Arts - Ba, Visual And Performing Arts

Master Of Fine Arts - Mfa, Playwriting And Screenwriting

Bachelor Of Arts (Ba), Acting

Activities and Societies: Improv, Theatre productions