Kenneth Nellis Email & Phone Number

Remote

Remote

• Exemplary time management sustained high-performance metrics (110 outbound calls per day)• Aligned product (Education Benefits) with members' goals through coaching and vulnerable conversation• Synthesized complex data to aid in members' understanding of benefitsVolunteered to support multiple internal professional development projects, including planning and hosting regular ERG events•Supported colleagues through peer-to-peer learning, creating original training resources, and initiating zero-cost projects to promote community within the remote work environment

Denver, Colorado, United States

• Modeled exemplary behavior and standards to inspire a team of 60+ specialists• Consistently used mindfulness tactics to deescalate high-stress customer interactions• Monitored team operations and workflow while navigating a high volume of COVID travel restrictions, making adjustments to improve pace and customer experience• Recognized employee strengths, improvements, and outstanding contributions• Initiated and led multiple learning and development-based projects• Partnered with upper leadership to support the interview process and new-hire operations• Collaborated with multiple third-party business partners, improving the customer experience and enhancing historicbrand relationships• Interpreted department performance data to create and deliver daily reports identifying daily and weekly priorities

Denver, Colorado, United States

• Assisted front-line operations by delivering timely service to customers by expertly managing support needs• Above and beyond performance execution, consistently exceeding metric requirements• Exemplified brand hospitality standards through phone and text communication• Routinely volunteered to design creative initiatives to increase qualitative and quantitative productivity across the department conglomerate

Chicago, Il

• Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment• Welcomed guests with friendly smiles and a positive attitude• Created a warm and welcoming atmosphere by promptly greeting customers and addressing needs• Used in-house recipes to deliver a consistent and reliable product• Used storytelling language to increase whole bean sales• Created monthly playlists to enhance customer experience

Greenwood Village, Colorado, United States

• First Work from home employee, self-starter, motivated• Organized and evaluated employee records consistently, staying compliant with internal and government requirements.• Offered to assist with additional tasks to keep projects on-task and meet tight deadlinesComplied with corporate regulations, policies and procedures to maximize safety, security, and overall trust in the organization and employees• Delivered exceptional customer service to bolster strong relationships and build positive experiences• Partnered with hospital executives across the country to ensure contract workers provided consistent patient care during labor disputes• Executed disciplinary action when contract works violated state health laws• Executive Assistant to the VP of operations during location-based job actions• Key collaborator supporting strategic planning and operational organization• Key collaborator supporting strategic planning and operational organization

Chicago, Il

• Recommended establishments, set up reservations and coordinated transportation for guests• Managed smooth check-outs with polished charge explanations, payment collection and statement preparation• .Booked spa and metaphysical services for clients and inn guests• Used exemplary organization and direct communication skills to keep practitioners on schedule• Provided walk-ins with 15 min tarot card readings to enhance customer experience• Educated guests about metaphysical crystals, astrology, and skin care products to increase personal sales goals

Greenwood Village, Colorado, United States

• Organized and evaluated employee records consistently, staying compliant with internal and government requirements.• Offered to assist with additional tasks to keep projects on-task and meet tight deadlinesComplied with corporate regulations, policies and procedures to maximize safety, security, and overall trust in the organization and employees• Delivered exceptional customer service to bolster strong relationships and build positive experiences• Partnered with hospital executives across the country to ensure contract workers provided consistent patient care during labor disputes• Executed disciplinary action when contract works violated state health laws• Executive Assistant to the VP of operations during location-based job actions• Key collaborator supporting strategic planning and operational organization

Bachelor Of Arts - Ba, Visual And Performing Arts

Master Of Fine Arts - Mfa, Playwriting And Screenwriting

Bachelor Of Arts (Ba), Acting

Activities and Societies: Improv, Theatre productions