Kenneth Mitchell Email & Phone Number

Huntsville, Alabama, United States

Huntsville, Alabama, United States

Huntsville, Alabama, United States

- Manages an actively rotating portfolio of 5+ enterprise businesses, representing over $1M in annual Gross Market Value. - Collaborates with the VP of Customer Success & Director of Onboarding to establish new onboarding tracks, workflows, and KPIs.- Coordinates and manages onsite training and implementation for key account launches across the U.S. - Designs and creates internal and external facing training, troubleshooting, and configuration documentation for the Videeo.live platform.- Assisted with the creation and development of the Enterprise Onboarding team at CommentSold.

Huntsville, Alabama, United States

- Managed an actively rotating portfolio of 30+ small to medium-sized businesses, representing over $1M in annual Gross Market Value.- Assisted with the creation and development of new onboarding tracks and programs.- Coordinated and managed onsite training and implementation for key account launches across the U.S.- Hosted and led new-hire training and interviews.- Acted as implementation and technical support representative for CommentSold via Trade Shows, Markets, and Events.

Huntsville, Alabama, United States

-Managed an actively rotating portfolio of 45+ small businesses, representing over $750k in annual gross market value.- Communicated real-time product feedback and gaps to our product and development teams to inform CommentSold's product roadmap.- Designed and hosted customer webinars on Business, Marketing, and Software Best Practices.- Acted as implementation and technical support representative for CommentSold via Trade Shows, Markets, and Events.

- Produces, edits and co-hosts an entertainment podcast streamed via Apple Podcasts, Google Play, Spotify, Twitch, and more.

Huntsville, Alabama, United States

- Managed portfolio of SaaS accounts supporting over 1,000 hourly workers, representing over $1M in annual company revenue.- Reviewed, analyzed and consulted businesses on their HR and Payroll practices to ensure state and federal level employment compliance.- Communicated real-time product feedback and gaps to our product and development teams to inform Spur’s product roadmap.- Cross-sold Spur’s Retirement, Commuter Benefits, and Health Insurance programs.- Lead and managed software implementations for organic growth within existing portfolios.

Huntsville, Alabama, United States

- Managed portfolio of educational and governmental staffing accounts representing over $4M in annual payroll.- Acted as a product advocate to ensure client proficiency with Spur’s platform and services through remote and on-premise training.-Performed weekly, monthly, and quarterly business reviews to identify staffing trends to anticipate future business needs.

Huntsville, Alabama

- Designed and established the implementation program for Spur’s (Employment as a Service) product vertical.- Oversaw all work managed by the Implementation team, provided guidance to other team members, produced key performance metrics, managed existing client onboarding and delivered productivity reports to senior leadership.- Acted as an interim Account Manager for newly established markets until a permanent role was established.

Portland, Oregon

- Led a small team of Implementation Specialists managing an implementation pipeline representing $2M in annual company revenue.- Provided senior leadership with weekly departmental reports highlighting departmental trends, successes, and blockers.- Managed, lead and tailored software configuration for high touch client implementations.- Designed and managed pilot implementation programs to launch new product verticals (i.e. Enrollments Portal, Patient Billing, and Merchant Services).

Portland, Oregon Area

- Designed and established the implementation program for Avea Solutions.- Researched and analyzed industry trends to reduce the average days to implement for an account from 45 days to 10 days.- Managed, lead and tailored software configuration specifically to each client’s implementation requirements and business use cases.- Transitioned clients from onboarding to support while ensuring a positive experience and high level of confidence in company staff.- Communicated expectations and outcomes to senior leadership and internal partners by identifying project risks as early as possible, outlining project impact and identifying solutions.