Kenneth Tan Email & Phone Number

Tokyo, Jp

Tokyo, Japan

• Took ownership of escalations, ensured timely resolutions, and maintained involved parties in Japan and South Korea with the latest up-to-date information• Served as a bridge between mainly Japanese/Korean field engineering teams, and Product Support Managers in US, UK and Israel HQs• Worked with Application Engineering, Sales and corporate HQ as well as resellers to ensure that the customer remains satisfied• Provided on-site field support at customers in Japan and South Korea as… Show more • Took ownership of escalations, ensured timely resolutions, and maintained involved parties in Japan and South Korea with the latest up-to-date information• Served as a bridge between mainly Japanese/Korean field engineering teams, and Product Support Managers in US, UK and Israel HQs• Worked with Application Engineering, Sales and corporate HQ as well as resellers to ensure that the customer remains satisfied• Provided on-site field support at customers in Japan and South Korea as needed• Provided local solutions during spare parts supply shortages• Reviewed technical documentation according to local regulations and needs• Ensured orderly rollouts of field upgrades, product betas and new technology launches• Functioned as technical focal point for 4 of 5 pillar technologies (FDM, PolyJet, Origin One and RPS Neo) in my region, and regularly assisted other regions as well• Maintained excellent representability of the Tokyo showroom• Hosted regular technology trainings to certify field service engineers (internal as well as partners) • Maintained detailed records of customer visits, escalations, and machine installations in Salesforce• Streamlined many procedures from troubleshooting to site inspections• Judged field engineers’ requests for high-cost spare parts to resolve technical issuesAs tier 2 product support, I am both the gatekeeper of post-sales customer satisfaction, and the source of technical expertise for field engineers, application engineers and sales reps. Field engineers call me in when they need more expertise to resolve issues with our products. Show less

Osaka, Japan

Mechanical engineer (2018 - current)• Responsible for design of mold temperature control, plastic resin desiccation, and solid-state polymerization equipment;• Performed project management from initial specifications to commissioning;• Oversaw manufacturing, assembly, delivery and installation of equipment;• Performed equipment commissioning;• Performed equipment tests and evaluation;• Maintained product documentation, authored instruction manuals;• Performed… Show more Mechanical engineer (2018 - current)• Responsible for design of mold temperature control, plastic resin desiccation, and solid-state polymerization equipment;• Performed project management from initial specifications to commissioning;• Oversaw manufacturing, assembly, delivery and installation of equipment;• Performed equipment commissioning;• Performed equipment tests and evaluation;• Maintained product documentation, authored instruction manuals;• Performed selection of components (pumps, valves, chilling units, flow and temperature sensors, pressure transmitters etc.);• Participated in development of natural refrigerant chiller.As a mechanical design engineer, I am involved in design of manufacturing and processing plant equipment, specifically for the PET bottle and food packaging industry; some of our returning clients are Suntory, Kirin and Coca-Cola Bottlers Japan. I have worked on projects valued at JPY 175 million (USD 1.6 million), their sizes spanning across multiple factory halls and cleanrooms.Sales representative (2017 - 2018)• Issued quotations and order specifications;• Performed on-site management;• Created promotional materials (flyers, brochures, posters and banners, including graphic design and renderings);• Translated essential documents (purchase orders, instruction manuals etc.);• Maintained client relations;• Negotiated with suppliers;• Planned and managed trade show booths (DrinkTec 2017, Drink Japan 2018). Show less

I was mainly in charge of estimating staff requirements, recruitment, training and scheduling. During the festival, I instructed and coordinated staff of all levels.Secondary roles included liaison to the venue, project manager of concerts and liaison to external parties hosting events/workshops.In addition, I performed a wide variety of duties in preparation of, and during the annual festival at my own discretion.I originally volunteered as general staff in 2011; I was awarded… Show more I was mainly in charge of estimating staff requirements, recruitment, training and scheduling. During the festival, I instructed and coordinated staff of all levels.Secondary roles included liaison to the venue, project manager of concerts and liaison to external parties hosting events/workshops.In addition, I performed a wide variety of duties in preparation of, and during the annual festival at my own discretion.I originally volunteered as general staff in 2011; I was awarded the position of staff head for taking the initiative, problem solving, and leadership style. Staff members have praised my management as ‘front-line leadership’, pressure-resistant, and attentive to staff members’ needs and wishes. Show less

Rotterdam, South Holland, Netherlands

I developed high-precision surgical instruments for a promising new protocol in head-and-neck tumor excision surgery; I have established optimal workflow for surgeons in new protocol.Compared to the existing procedure of hand-suturing markers, the instrument I designed significantly reduces implementation time and effort, as well as the probability of human errors.

Amsterdam Area, Netherlands

Representative function, involving interaction with visitors of the science museum.Tasks include leading shows and workshops, providing scientific information, assisting visitors, small maintenance, ticket control and surveillance.

Master Of Science (Msc), Integrated Product Design

Bachelor Of Science (Bsc), Industrial Design Engineering

I had to interrupt my college education for 2 years for medical reasons.

Silac Class A Completion Certificate, Japanese Language

Studied Japanese language in Okazaki (Aichi), Japan. 6 weeks summer program, and kanji private lessons.

Physical Sciences, 7.0

Interdisciplinary course on special and general relativity I attended this course as part of a high school project.