Kenneth Ware Email & Phone Number

Jacksonville, Fl, Us

New York, Ny, Us

• Delivers an exceptional customer experience by acting with a customer-first attitude•Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations•Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationshipsInfluences, educates, and connects customers to technology•Possesses initiative and knowledge to provide financial options for customers using a consultative approachLearns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together•Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs

Houston, Texas, Us

• Engage as a member of high-performing teams at Jos A Bank and Men’s Warehouse, through trust, commitment, and a focus on results.• Build a relationship with customer from greeting through post-sale contact.• Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.• Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals.• Assist with visually merchandising, set up, and other store-related projects, as well as conducting merchandise stock counts.• Handle the cash register, as a cashier, at the point of sale in the store

Charlotte, Nc, Us

• Work in a phone based environment from a Merrill Contact Center in• Deliver point of call servicing and resolutions on brokerage (investment) accounts, identifying client needs, and focus on service and to sales with existing Merrill Clients• Provide exceptional client care, growing client relationships, and guiding clients with needs-based solutions that will support their financial goals • Knowledgeable of core banking and investment solutions and connect clients to all of the solutions we provide.• obtained Series SIE• Discovered opportunities by deepening with new and existing clients, uncovering client needs and goals, which produced 99 new funded accounts and $6,010,389 in new assets in 2023.

Newark, California, Us

• Handle escalated calls form Jr level technical support advisors to analyze and perform repairs related to computers, mobile devices, tablets, Bluetooth accessories, smart tv streaming devices, operating issues, and their peripherals• Take ownership of all unresolved issues to ensure the customer’s issue gets resolved in a timely manner. • Liaison between end users and to diagnose and report any bugs in the software or application by putting together detailed tickets to submit to developers and engineers, then following up with the end user to implement solutions.

Newark, California, Us

• Handle escalated calls form Jr level technical support advisors to analyze and perform repairs related to mobile devices and tablets, operating issues, and their peripherals• Take ownership of all unresolved issues to ensure the customer’s issue gets resolved in a timely manner. • Liaison between end users and to diagnose and report any bugs in the software or application by putting together detailed tickets to submit to developers and engineers, then following up with the end user to implement solutions.

Newark, California, Us

• Apply effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment• Present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts• Assist in evaluating the performance of associates using tools available such as assessments, playbook observations, etc. to the Trainer and Training Manager• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.• Assist and participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities

Newark, California, Us

• Analyze and perform repairs related to Computer systems, operating issues, and their peripherals. • Install, configure, and fix operating systems and interact with their users and guide them on queries and issues related to hardware and software. • Partner with with IT help desk and network infrastructure teams, install, upgrade, and maintain equipment and the infrastructure required for them.• Configure, install, and maintain computer systems, their peripherals, and mobile devices. • Install, configure, and fix operating systems and interact with their users and guide them on queries and issues related to hardware and software. • Perform diagnostic tests to evaluate and isolate system problems and suggest suitable solutions.

Newark, California, Us

• Assist external users of the client's technical products or services• Identify, investigate, research and provide resolution to user questions and problems• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills• Ensure service delivered to our customers meets contractual

Toronto, On, Ca

• Respond to inquiries from customers in relation to the installation, functionality, and performance of supported products either verbally by telephone, or in writing by email or letter• Maintaining correct contact details for the client base on the internal systems• Concisely and accurately document support request information, paying particular attention to problem descriptions, resolution and follow up action• Identify causes of and solve problems for customers within acceptable time standards• Ensure, where appropriate, information gained from handling support queries is promoted to the knowledge base and communicated to interested parties feedback to design and development to facilitate continuous product improvement• Basic product testing of new and existing product releases to identify bugs/glitches to feedback to design and development• Identify areas for professional and personal development and arrange for sessions with suitable sources to facilitate improvement• Ability to identify busy periods and react with increased productivity• Assist in the distribution of various forms of media both to both existing and new customers• Maintain up to date product knowledge of all supported products to facilitate the continued provision of quality guidance to customers• Promote usage of our customer center to users to encourage self-help on support queries• Liaise with credit control to deal with clients' account issues• Basic complaint handling from dis-satisfied clients• Identify cross selling opportunities from existing client base and inform sales of any resulting opportunities.

Wawa, Pa, Us

• Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner. Utilize the GREAT customer service model to ensure customer engagement. • Support and follow all safety and security initiatives. • Ensure the proper execution of assigned foodservice programs and procedures. • Operate the point of sale pursuant to corporate standards; maintain proper cash levels. • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices. • Ensure the proper execution of all assigned store level marketing programs. • Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). • Replenish products and supplies to ensure in stock conditions at all times. • Communicate with the management team regarding customer requests and vendor-related concerns. • Check in external and internal vendors according to corporate procedures. • Complete other tasks as assigned by store management. • Represent the Wawa brand by exemplifying Wawa Core Values.

Brentwood, Tennessee, Us

Provide marketing analysis, data mining, and reporting support to the marketing teamOngoing and ad-hoc marketing analysis, developing and maintaining reportingProviding assistance with proformas and special projectsSupport the marketing team with financial statement close, reporting, and other financial support activitiesAssist the Marketing team with product data administration and with the development of reporting through business intelligence softwareBachelor degree in Economics, Concentration: Business AnalyticsPursuing and completed MBA degree Demonstrated strong MS Excel capabilities including higher end functionality (i.e. pivot tables, lookup tables, etc.)Experience working with spreadsheets, data, analysis, inventory management, corporate finance, and GAAP accounting

Bachelor Of Science In Business Administration, Economics W/Analytics Collateral

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Science - Ms, Data Science