Kenneth Carson Email & Phone Number

St Peters, Missouri, United States

Offered coverage for warranty type services.

Two time Winner of the “AT&T Circle of Excellence Award"​ 2008 & 2013 and numerous "AT&T Simply The Best" monthlyaward winner as Sales Manager and Sales Representative.; Led sales calls with team members to establish sales and customer retention goals.Monitored customer preferences to determine focus of sales efforts.Generated monthly and annual sales reports.Created and directed sales team training and development programs.Shared product knowledge with customers while making personal recommendations.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Trained in negotiations and time management.Maintained friendly and professional customer interactions.Prepared training materials and held meetings to implement newly learned company strategies.Held accountability meetings and sessions with representatives and prepared post meeting documentation.Interacted with union as a steward, member and as a manager opposing the union.

Consistently met and exceeded department expectations for productivity and accuracy levels.Upsold add-on services to existing customers, generating incremental revenue.Addressed customer questions and concerns regarding products, prices and availability.Answered customers' questions about products prices, availability, uses and credit terms.Negotiated details of contracts and payments and prepared sales contracts.

Accepted payment from customers and made change as necessary.Assisted co-workers.Assisted diners with seating as neededChecked the quantity and quality of received productsInformed patrons of establishment specialties and featuresCommunicated with customers regarding orders, comments, and complaintsMaintained contact with kitchen staff, management, serving staff, and customers