Kenneth Charles Email and Phone Number

Served as a mentor to new hires, providing guidance on system navigation and equipping them with effective word tracks to enhance customer interactions.Listened in on phone calls and gave coaching sessions for the new hires.Acted as the primary point of contact for customers throughout the transaction process, ensuring a seamless and high-quality experience via chat, email, and phone communication channels.Demonstrated accountability by promptly addressing customer inquiries and complaintsPlayed a pivotal role in advancing the digital transaction process by providing informative responses and guidance to customers contributing to smoother transactions.Presented and clarified financing terms to customers, ensuring transparency and understanding of financial aspects related to transactions.Communicated paperwork and logistical timelines effectively to customers, keeping them informed and engaged throughout the transaction process.

Managed a high call volume environment, including providing quotes, setting appointments, and creating new customer accounts with an influential leadership styleSuccessfully resolved an average of 200 inquiries a week and consistently met performance metrics (KPIs)Actively participated in weekly and monthly phone training offering ongoing insight and perspectivesManaged a high-volume workload within a deadline-driven environment.Resolved an average of 200 inquiries in any given week and consistently met performance percentages.Created commission reports for managers weekly and monthly via CRM and ExcelLed a team of 10, including performance management, one on one coaching and ongoing training ensuring high customer satisfaction rates

Managed a high volume of customer inquiries via inbound/outbound calls and emails in a professional manner with potential customersFollowed up with internet leads via phone and e-mail; participated in live chats with customers onlineObtained information from customers regarding vehicle of interest or special requests; document the details of each conversation with the customer input all information in dealerships databaseAnswered general inquiries regarding vehicles in inventory; navigate the manufactures website, dealer website and refer to vehicle books for information when necessary Checked the availability of vehicles customers are inquiring aboutSet appointments for customer to come in and meet with a sales associate; meet with customers as they arrive and introduce the salesperson to ensure a smooth handoff

Responsible for providing product information as well as selling vehicles to customersPerformed responsibilities of communicating to customers in person, phone, and maintain a prospect development systemResponsible for proper maintenance of follow-up system of customers to maintain good relationshipPerformed responsibilities of explaining the features, procedures, and product warrantyMet with the sales managers and director regarding objectives, planned activities, reviews and analysis