Kenneth Mortimer Email & Phone Number

Christchurch, Wellington, Brisbane, Canberra, Adelaide & Auckland

• Performing in enterprise transformation requires multiple skills/experiences, i.e. business and process analysis, strategy development, business architecture, ICT solution procurement, vendor management, business case.
• Analysed, modelled and re-engineered business processes for IP Australia improving customer service and staff productivity, and reduced operating costs of up to $8.5… Show more Performing in enterprise transformation.
• Analysed, modelled and re-engineered business processes for IP Australia improving customer service and staff productivity, and reduced operating costs of up to $8.5 million.
• Reviewed the financial, accounting and reporting processes of a coal mining business and streamlined processes across its two mines and joint venture with Rio-Tinto speeding up reporting.
• Re-engineered the Current State process model for a not-for-profit enabling an ERP/CRM solution that will enable the enterprise to grow their business from $24 million to $70 million over four years without increase in.
• Analysed and modelled AS IS & TO BE business processes of DFAT’s Consular Management and Consular Crisis Management business rules leading to a new Global Consular Management system to assist Australians and other.

Wellington & Wairarapa, New Zealand

Transpower has 35 servers the length of New Zealand but all were updated independently that was time-consuming. I analysed the separate documents for each server and then consolidated each of the documented processes into a single national process thereby improving productivity, reducing costs and enabling a single "version of the truth".

Newmarket || Auckland || New Zealand

Modelling the business processes and distilling the business rules of Fidelity Life Policy & Customer Management system prior to the integration of the life assurance customer and policy data from an acquired competitor.

Henderson || Auckland || New Zealand

Conduct a formal Business Impact Analysis (BIA), focussing on analysing key business applications and assessing the potential impact of a business disruption.

Auckland || New Zealand

• Developed business process models for future state mail and courier delivery networks against best practice methodology and updating where appropriate; and
• Developed and delivered a business process glossary.

Auckland || New Zealand

• Objective: Create Customer Online Strategy & create Professional Development program.
• Developed a Telecom Service Modelling Framework for team members and an up-skilling program while taking responsibility for leading the practice development for Service Modelling team;
• Performed a review of the national network of retail stores. Determined the pain points of operations to re-engineer current state operational processes; and
• Developed Terms of Reference (TOR) working with subject… Show more Objective: Create Customer Online Strategy & create Professional Development program.
• Developed Terms of Reference (TOR) working with subject matter experts (SMEs) for a business process architecture framework enabling a customer self-service, online, interactive environment available 24/7 placing.

Sydney, Canberra, & Brisbane || Australia

• Objective: Identify performance improvement opportunities.
• Developed an eBusiness Strategy identifying several dozen goals in the Corporate Plan supported by eBusiness initiatives fulfilling Sunshine Coast Regional Council’s vision for improved customer service, heightened.
• The strategy was endorsed and approved by the Executive Leadership Team (ELT) and later full… Show more Objective: Identify performance improvement opportunities.
• The strategy was endorsed and approved by the Executive Leadership Team (ELT) and later full Council.
• Developed an overarching framework for all IBM major projects underway in Centrelink to present a single coherent picture linking with the strategic objectives of the Centrelink 2010-2011 strategic plan; and
• Developed a Statement of Work to perform the analysis of the Centrelink Third Party Payments business unit including associated legislation and regulation to enable the tripling of payment volumes. Show less

Brisbane Area | Australia

Education in my first year where I fielded questions from BAs around Australia regarding encountered problems, training advice, next career steps, etc. Second year developed and conducted a survey of members seeking out their expectations of IIBA membership.

Christchurch || New Zealand

IBM approached me to take on the New Zealand & Australia franchise of Manof Communications Ltd of Israel along with an IBM Series/1 sales distributorship. The product we sold and supported enabled international banking payments via the international SWIFT network and TELEX.I won customers such as Bank of New Zealand with sites in London, Sydney & New York.

Christchurch || New Zealand

January 1977 - April 1983 IBM New Zealand LimitedMarketing Representative, 100% Club Sales Awards in 1978 & 1979, and runner-up in 1979 Golden Circle Sales Award for AustralasiaProgram Marketing Manager Local Government Program Marketing Manager Retail

Wellington & Wairarapa | New Zealand

Systems EngineerMarketing Representative