Director Business Process || Digital Analyst || Architect
CurrentPerforming in enterprise transformation requires multiple skills/experiences, i.e. business and process analysis, strategy development, business architecture, ICT solution procurement, vendor management, business case development, project and change management. Following are selected accomplishments using these skill sets:• Analysed, modelled and re-engineered business processes for IP Australia improving customer service and staff productivity, and reduced operating costs of up to $8.5… Show more Performing in enterprise transformation requires multiple skills/experiences, i.e. business and process analysis, strategy development, business architecture, ICT solution procurement, vendor management, business case development, project and change management. Following are selected accomplishments using these skill sets:• Analysed, modelled and re-engineered business processes for IP Australia improving customer service and staff productivity, and reduced operating costs of up to $8.5 million.• Reviewed the financial, accounting and reporting processes of a coal mining business and streamlined processes across its two mines and joint venture with Rio-Tinto speeding up reporting.• Re-engineered the Current State process model for a not-for-profit enabling an ERP/CRM solution that will enable the enterprise to grow their business from $24 million to $70 million over four years without increase in head count.• Analysed and modelled AS IS & TO BE business processes of DFAT’s Consular Management and Consular Crisis Management business rules leading to a new Global Consular Management system to assist Australians and other Commonwealth citizens in distress.• Developed business process and governance framework across multiple revenue, law and order Federal government agencies to identify and prosecute Australians avoiding tax.• Analysed and modelled network management processes, captured business rules and developed business process framework of the Public Safety Network across agencies of the Queensland State Government reducing network costs significantly.• Re-engineered audit and parliamentary investigation business processes for Audit New Zealand reducing annual costs by 5% or $2.5 million. Show less
