Kenneth Hickman

Kenneth Hickman Email and Phone Number

Enterprise Software Subscription and Support Rep @ IBM
Foxborough, MA, US
Kenneth Hickman's Location
North Foxborough, Massachusetts, United States, United States
About Kenneth Hickman

Kenneth Hickman is a Enterprise Software Subscription and Support Rep at IBM.

Kenneth Hickman's Current Company Details
IBM

Ibm

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Enterprise Software Subscription and Support Rep
Foxborough, MA, US
Website:
ibm.com
Employees:
332208
Kenneth Hickman Work Experience Details
  • Ibm
    Enterprise Software Subscription And Support Rep
    Ibm
    Foxborough, Ma, Us
    View
  • Ibm
    Enterprise Software Subscription & Support Rep
    Ibm Oct 2017 - Present
    Littleton, Ma
    View
  • Ibm
    Oem / Asl Subscription & Support Representative
    Ibm Jan 2014 - Present
    550 Littleton, Ma 01460
    View
  • Ibm
    Na S&S Renewals Sales Rep, Acquisitions
    Ibm Feb 2007 - Dec 2013
    View
  • Ibm
    Brazil Liaison / Subject Matter Expert
    Ibm Jun 2005 - Feb 2007
    Responsible for the Maintenance Wave 6 Transition. Creating process docs and training the Brazil team on site. Ensuring the the team comprehended IBM Maintenance business processes and system applications. Once completed, ensured the team met their monthly metrics. Resolved any Maintenance issues derived from end users and IBM .
    View
  • Ibm
    Subject Matter Expert
    Ibm Jan 2001 - Jun 2005
    Developed, tested and maintained a number of IBM Notes Databases worldwide.Supported the testing and implementation of SAP drops.Provide business justifications, requirements for testing efficiency and improvement of Enhancements.Provide on going training and support to customer Support Operations.Work with SAP development and configuration teams to ensure successful implementations that meet business needs.
    View
  • Ibm
    Business Analyst
    Ibm Jan 2000 - Jan 2001
    Responsible for resolving errors encountered by the Subscription Administration group and act as an advocate for the purpose driving process improvements. Administrate the Subscription Tracking db by managing access, coordinating or making view changes, evaluating db errors and resolving or escalating to the development team and managing account assignment mapping configuration.
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  • Ibm
    Subscription Coordinator
    Ibm May 1997 - Jan 2000
    Responsible for the management of Subscription Administration for the South/West Region. Theposition requires the ability to effectively communicate with the End User customer; Inside Sales; Field Sales; Channel Inside Sales; the Reseller/Distributor; other internal Customer Operations organizations including Contract Administration and Order Management
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Kenneth Hickman Education Details

Frequently Asked Questions about Kenneth Hickman

What company does Kenneth Hickman work for?

Kenneth Hickman works for Ibm

What is Kenneth Hickman's role at the current company?

Kenneth Hickman's current role is Enterprise Software Subscription and Support Rep.

What schools did Kenneth Hickman attend?

Kenneth Hickman attended University Of Massachusetts Amherst.

Who are Kenneth Hickman's colleagues?

Kenneth Hickman's colleagues are Mathew Davis, Deepa Natarajan, Rekha Ramachandran, Neeraj Bajaj, Ankita Binaya, Marcela Gutiérrez Díaz Infante, Mcmahan Summerall.

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