Kenny Hicken Email & Phone Number

Mountain View, Ca, Us

Lehi, Utah, Us

Lehi, Utah, Us

Lehi, Utah, Us

• Manage all customer relationships• Increased annual business sales by $100k a year • Improved customer retention by 30%• Maintain CRM database ensuring customer records are current• Ensure deadlines are met and provide appropriate expectations • Meet and exceed all performance metrics related to position • Optimized parts ordering process to increase productivity

Austin, Tx, Us

• Manage a portfolio of 65 accounts with a total ACV of $2.5 million• Entrusted with managing key geographical areas (Silicon valley/Bay Area, Los Angeles, Seattle)• Ensure product adoption throughout account base• Exceeding metrics on expansion sales (Historically and currently)• Educate customers on current sales related best practices • Train, support, and consult customers remotely and live onsite• Coach Salesforce Admins on how to best optimize sales cadence, layouts, and reports

St. Louis, Missouri, Us

• Oversee & run the day to day operations within assigned branch• Generate new revenues according to daily/weekly/monthly branch & individual metrics• Contribute to a monthly branch revenue of $852 per car• Consistently increased monthly sales revenues via up-selling by over $7k per month• Account management for 10 accounts• Provide excellent customer service at all times• Marketing services to potential accounts and develop new relationships• Awarded Customer Service Champion• Won team sales “Duel Competition”

Us

• Sold services within a billion dollar per year company• Educated customers on trading and banking rules and regulations• Resolved customer account issues• Consistently exceeded daily, weekly, and monthly goals on proficiency• Worked towards a monthly goal of $200k in new revenues• Helped secure a large $800k account through my professionalism & customer support• I was a top generator of weekly new leads generated• Series 7 and 63 certified

Us

Employment Counselor Supervisor• Managed a team of 16 employment counselors• Mentored employees and provided training in one-on-one situations• Organized and ran monthly team meetings • Created relationships with community/educational partners• Marketed services to employers in order to help them fulfill their staffing needs• Implemented new policies and procedures that increased quality of cases from 63% to 93%• Supervised 2 employment offices, and successfully increased the number of job postings and employer accounts at both locationsEmployment Counselor• Worked with the Workforce Investment Act Youth program• Evaluated each youths situation & provided resources to complete basic & post-secondary educational programs• Developed worksites for the youth to participate in internships• Provided labor market information & testing to help youth gain an understanding of current job market outlook• Achieved the highest case accuracy on the team at 94%• Maintained the highest caseload on the team at an average of 110