Kenny Lipscomb Email & Phone Number

Kenny Lipscomb is a Senior Content Strategist at Airtable at Airtable. He possess expertise in mac os x, ios, iwork, ilife, microsoft office and 26 more skills. Colleagues describe him as "Kenny and I worked together for two years as Content Strategists on the Community Help & Education team at Facebook (now Meta). I highly recommend Kenny for any projects in complex spaces that require extensive collaboration. He is meticulously organized, highly collaborative, and calm under pressure. During his time at Facebook, Kenny cultivated strong working relationships with stakeholders across the company. This skill was especially critical in complicated, ever-changing spaces like Payments and Civic Engagement. These product areas are two of Facebook’s top priorities, and Kenny wrote and managed most of Facebook’s Help Center content in these areas by himself. He did an amazing job staying plugged into what these teams were working on and crafting Help Center content that was relevant and accurate. As a writer, Kenny created clear, accessible help documentation that has been used by millions of people on Facebook. He mentored more junior writers, and he always gave thoughtful, useful feedback to his teammates during writing Crit sessions. Kenny has a knack for making complex topics easy to understand, and he does a great job both giving and receiving feedback on his writing. Finally, during my time at Facebook with Kenny, I saw how he pushed for changes not only to Help Center content but also to Facebook products. Kenny routinely monitored Facebook Help Center metrics; he used data to inform his content decisions and to push for product changes to improve experiences for users. He went above and beyond as a Help Center Content Strategist, not only writing excellent help documentation but also advocating for users in the products themselves. Kenny is a strong writer and a great teammate, and I would absolutely work with him again." and "Kenny and I worked together on the User Services team at Pinterest, where he owned the Help Center and its associated content and I worked on our data + tooling. Given those coverage areas, we had a lot of overlap and opportunities to collaborate. At the time, Kenny was the sole content strategist for a Help Center that served millions of Pinterest users while managing the content production and management needs of dozens of internal teams, all with various business needs and levels of content expertise. Throughout our time working together, I regularly saw Kenny take in and address the, at times, competing needs and priorities of all those stakeholders, reliably respond to feedback to ensure the best Help Center experience for Pinterest users and employees, and create thorough project plans and roadmaps for meaningful changes to the Help Center (both on the front and back end). Kenny is a clear expert in all things content strategy and I appreciated his ability to balance both the technical, systems components of content strategy and the actual writing, which is a very beneficial combo to find in a single person. In short, Kenny's skillset and personality make him a strong addition to any team."

Listed skills include Mac Os X, Ios, Iwork, Ilife, and 27 others.

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  Senior Content Strategist

  Airtable

  Mar 2024 - Present - San Francisco, California, United States

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  Valdosta State University

  English