As a skilled customer service professional, I have serviced a wide range of deposit products, with a particular emphasis on credit card products and Visa Debit disputes. I pride myself on providing best-in-class customer service to clients while adhering to AML and Regulatory Compliance processes. I am experienced in driving first contact resolution and empowering clients through the use of self-serve channels. In this role, there is a strong emphasis in credit card products and Visa Debit dispute processes which has enabled me to provide exceptional service to clients, resolving issues in a timely and efficient manner.

In my role as a Client Service Specialist, I was responsible for managing a wide range of deposit products, including chequing and savings accounts, while ensuring adherence to strict AML and Regulatory Compliance processes.One of my key strengths is my ability to drive first contact resolution, empowering clients to resolve their issues quickly and efficiently. I also excel in educating clients on self-serve channels, helping them take full advantage of these resources to manage their accounts and transactions with ease.Throughout my career, I have developed a reputation for delivering best-in-class customer service, building strong relationships with clients, and ensuring their satisfaction with every interaction. My dedication to excellence and commitment to regulatory compliance make me a valuable asset to any banking team.

As an experienced professional in the Vintage Clothing retail industry, I am currently responsible for overseeing all aspects of customer accounts, shipping rates, customer relations, and creative direction at B Smooth Clothing & Apparel.With 14 years of experience working with high-level recording artists and clients, I have developed a keen understanding of the needs and expectations of my clients. Leveraging my expertise in the industry, I have recently spearheaded a rebranding effort to position B Smooth Clothing & Apparel as a leader in the e-commerce sector for Retro 80's and 90's inspired clothing, jewelry, and accessories for men and women.In this role, I have been able to leverage my experience to develop and implement creative strategies for marketing and sales, identifying opportunities to expand our customer base and drive growth for the business. My dedication to customer service has been key in building strong relationships with our clients and ensuring their needs are met with the highest level of satisfaction.I am passionate about the work I do and thrive in fast-paced environments that demand creativity and strategic thinking. My ability to manage multiple priorities and navigate complex business challenges make me a valuable asset to any team. I am always looking for new opportunities to take on challenges and drive growth for the businesses I work with.

As an experienced digital marketing professional, my expertise lies in producing exceptional results in local SEO and customer engagement, while driving meaningful conversions and interactions. I have a proven track record of success in developing and implementing effective online marketing strategies that result in increased brand awareness and integrated online presence for clients.Leveraging years of experience in Social Media Management, I am adept at managing and optimizing advertising campaigns on Facebook, Google, and Instagram Ads, ensuring maximum ROI for the client's investment. Along with this, I take an active role in educating and guiding the Nails For You team on the use and purpose of various social media platforms to improve the overall effectiveness of our campaigns.I am passionate about delivering results and thrive in fast-paced environments where creativity, analytical thinking, and strategic planning are essential. My ability to analyze data, develop targeted campaigns, and adapt to ever-changing digital marketing trends make me a valuable asset to any team. I am always looking for new challenges and opportunities to make an impact in the digital marketing space.

As a skilled social media specialist, I am responsible for creating and curating all social media content for the Wrap 88 automotive cosmetics brand. In this role, I manage the brand's social media presence across various platforms, including Facebook, Pinterest, Instagram, and other networking channels.My primary responsibilities include developing and executing effective social media strategies to increase brand awareness and engagement with our audience. I work closely with the marketing team to develop content that resonates with our target market and reflects the brand's unique value proposition.Along with content creation, I am responsible for scheduling and updating social media posts to ensure that our online presence is consistent and effective. I continuously monitor the performance of our social media campaigns and use data-driven insights to optimize our strategy and improve our overall results.My experience in social media management, combined with my passion for creativity and innovation, allows me to stay ahead of the curve in the constantly evolving digital landscape. I am committed to delivering results and exceeding expectations, and I am always eager to take on new challenges and opportunities to grow my skills and expertise.

As a skilled digital marketing sales professional, I have a proven track record of successfully selling digital marketing solutions to small and medium-sized businesses. I am experienced in managing the entire sales cycle, from prospecting and need analysis to solution proposal and closing.My expertise in prospecting and networking has enabled me to engage in productive conversations with decision-makers and build long-lasting relationships with clients. I am proficient in identifying and targeting prospective customers from prospect databases, social media, and data mining research.With a deep understanding of customer needs, I am able to propose appropriate digital marketing solutions tailored to their specific requirements. I consistently maintain accurate and up-to-date information in CRM tools to ensure efficient tracking and management of sales leads.My natural sales ability, coupled with a strong focus on customer service, has enabled me to achieve exceptional results and close deals effectively. I am committed to balancing profitable growth with customer satisfaction, and I understand the importance of maintaining strong relationships with clients throughout the sales process and beyond.I am always eager to expand my knowledge and skills in the digital marketing industry, and I am committed to staying up-to-date with the latest trends and technologies. I thrive in fast-paced environments and am dedicated to achieving optimal results for both my clients and my team.

As a logistics professional, I am committed to providing exceptional service and ensuring full customer satisfaction. With a strong focus on optimizing logistics and supply chain management, I have established and maintained efficient processes to ensure timely delivery of goods from point A to point B.Working in a fast-paced environment, I am skilled in handling multiple challenges simultaneously, taking initiative, and presenting solutions that are aligned with logistics objectives. I have a proven track record of working independently with minimal supervision, making critical decisions, and maintaining a positive, solutions-oriented approach when dealing with customers.Effective communication is a key component of my skillset, and I am adept at presenting ideas and conveying information clearly and concisely. Whether it's collaborating with cross-functional teams, managing client relationships, or negotiating with vendors, I am always focused on achieving optimal results.I am committed to staying up-to-date with the latest industry trends and technologies, and I am passionate about continuously improving my skills and knowledge. I thrive in dynamic, challenging environments and am always eager to take on new opportunities to grow and develop.

• Grew book of business through scratch by cold calling & various prospecting means.• Conducted online and in person presentations to prospective clients.• Account management – maintain on-going client relationships to increase product• offering and maintain product usage.• Negotiated prices, terms of sales and service agreements.• Presented innovative digital media marketing presentations to executive decisionmakers.

9 week, 450+ hour immersive course learning to build fully functional, interactive web applications from the ground up, focusing on multiple concepts including: - Object oriented programming, relational databases, and MVC frameworks - Responsive, mobile-first website development

• Conducted guard training and supervised the guard staff• Co-developed standardized training procedures• Worked with RCMP and Toronto Police for site security, protests, and unruly visitors• Worked daily in detection of explosives throughout site, on vehicles, and on persons• Engaged in search and seizure related to weapons, explosives, and prohibited items foundon visiting persons• Responsible for detecting and reporting surveillance (counter-surveillance) and otherthreats to staff, visitors, and site• Upheld stringent access control procedures• Removed and prevented access by persons dangerous, and potentially dangerous to the U.S. Consulate General• Protected safety of diplomatic staff, consuls, and ambassadors in day-to-day and privatefunctions• Liaised with Department of State department heads regarding site operations and day to day operations

• Suggested accessories and complementary purchases.• Monitored entrances, exits and fitting rooms for signs of theft.• Worked collaboratively in team environment.• Mentored new sales associates to contribute to the store's positive culture.