Ken Stephens Email & Phone Number

Menlo Park, Ca, Us

I am honored to be working for Genesys. I respect the Genesys global team. I am in complete unison with the Genesys vision. I love my position at Genesys and what it affords me to do. I am finally in a place where I can assist my customers in creating distinctive experiences for their customers. Genesys provides the technology, the focus and most importantly positive business outcomes. Genesys can be your compass to transform you from your cocoon of systems and processes to a wonderful journey for your customers. Create memorable and emotional connections that are symphonic and you can create a brand that is iconic.Genesys is changing the way companies think about customer experience. As the largest private software company in the Silicon Valley area, we are revolutionizing how companies engage with their customers.

Campbell, Ca, Us

At 8x8, my role was to help enterprise customers embrace the move to cloud communications. Today’s mobile and distributed workforce requires the ability to work and communicate in any way, from anywhere, on any device. I helped my customers to address the shift and save money and increase productivity in the process.

Franklin, Ma, Us

Interactions enables businesses to more effectively interact with their customers. The Company’s patented technology integrates an unprecedented level of understanding into automated voice, mobile, and Web systems -- enabling a productive two-way dialogue, quick and efficient responses to customer requests, and a natural and easy way to communicate.Interactions builds and deploys automated Virtual Assistant applications that utilize industry-leading natural language technology, engaging callers in a manner that directly mirrors a live conversation.Helped customers who were looking for that additional push to separate themselves from their competitors or to solve difficult problems in a very unique way. Together my customers were able to create memorable experiences while allowing customers utilize self service for even the most complex transactions. We raised containment and created a meaningful ROI while increasing NPS.

Boulder, Colorado, Us

Providing multichannel solutions to companies where Customer Experience is not just a buzzword. Provided thought leadership and end to end solutions for customers from the front end IVR systems and agent based contact center solutions to Workforce Automation and back office solutions.Customer Experience specialist working tirelessly to create great experiences for customers and results for my clients.

Burlington, Ma, Us

Provided voice solutions for my customers to raise containment rates and provide great customer experience. Assisted customers in deflecting calls from agents by rethinking the experience from the customers point of view. Aided customers in strategic planning and helped achieve goals sometimes years ahead of schedule by prioritizing work in a smart manner and assisting them in obtaining affordable, quality partners to aid in the process of building out the solutions we developed together.

Master Of Science - Ms, Strategic Management

Bachelor Of Business Administration - Bba, Decision Sciences