Jerry Craddock Email and Phone Number
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Jerry Craddock is a Lead Engineer at Genesys at Genesys. He possess expertise in contact centers, genesys, ivr, cti, acd and 14 more skills.
Genesys
View- Website:
- genesys.com
- Employees:
- 6207
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Sr Technical ArchitectGenesys Aug 2020 - PresentUsI have worked as a Professional services consultant at Genesys for over 20 years. I have seen and participated in the maturation and growth of our Customer Care, best Practices, and professional services over this last 20 years. It has been both challenging and rewarding to work with so many bright men and women. I transitioned from Best practices to our platform team supporting automation and then to a select group of highly skilled experts in our Omni Chanel practice as a Lead Engineer. I worked on several hi profile projects often with difficult customers requiring complex solutions. We transition to what is now known as the PS NA Architecture team where I work as a Sr Architect supporting Complex Architecture Solution Design and Implementations, Architecture Reviews, Project Audits. I am currently assigned and working with a Major Healthcare and Insurance provider to provide assistance for Architecture Review and and planning for scaling expansion.
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Sr. Principal ConsultantGenesys Jul 2013 - PresentGlobal Best PracticesWorking for Professional Services Global Best Practices. Our teams tasks include governing knowledge management, product package creation, and standardized architecture of deployed customer solutions. Continuous improvement of global processes via cross communication and alignment among Genesys PS and other groups. Continuously Improve efficiency of the professional services group, by creating and leveraging automation tools. Global Practices is focused on service excellence and service innovation of Genesys professional services.
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Principal ConsultantGenesys 2005 - 2013Genesys PsSpent majority of my time as a Principal consultant on long term projects working as a Technical account Manager (TAM) for large enterprise customers. The last 5 years I worked as TAM and lead Engineer for ATT's hosted solution.
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Sr ConsultantGenesys Jun 2000 - Jun 2005Worked as a Senior consultant in Genesys PS supporting many customer projects and implementations.
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ConsultantTelco Research Sep 1998 - Jul 2000Greater Nashville Area, Tn
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Aircraft Mechanic, Rescue Swimmer, Rappel School InstructorUs Navy Apr 1990 - Sep 1998Greater San Diego Area
Jerry Craddock Skills
Jerry Craddock Education Details
Frequently Asked Questions about Jerry Craddock
What company does Jerry Craddock work for?
Jerry Craddock works for Genesys
What is Jerry Craddock's role at the current company?
Jerry Craddock's current role is Lead Engineer at Genesys.
What is Jerry Craddock's email address?
Jerry Craddock's email address is je****@****lab.com
What is Jerry Craddock's direct phone number?
Jerry Craddock's direct phone number is +161549*****
What schools did Jerry Craddock attend?
Jerry Craddock attended Palomar College.
What skills is Jerry Craddock known for?
Jerry Craddock has skills like Contact Centers, Genesys, Ivr, Cti, Acd, Enterprise Architecture, Customer Experience, System Deployment, Routing, Pre Sales, Sip, Telephony.
Who are Jerry Craddock's colleagues?
Jerry Craddock's colleagues are Asawari Jha, Andrew Chon, Dheivakumar N, Teresa Y., Gregory Jones, Cassia Regina, Diogo Henrique De Bem.
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Jerry Craddock
Murfreesboro, Tn -
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