Kent Sullivan Email and Phone Number
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My passion is doing whatever sort of data collection and analysis are necessary to generate breakthrough insights about customer behavior, needs, wants, desires, attitudes, and beliefs.My background is design research (aka UX research or user research). I have 25 years of experience doing this work and have come to believe strongly that integrating insights extracted from diverse data sources (design research, market research, telemetry, social networking, etc.) greatly increases the chances of those insights being breakthrough in nature.Arguments about the superiority of qualitative vs. quantitative, objective vs. subjective, formative vs. summative, or generative vs. evaluative miss the point -- all of these types of data and forms of research are required to create the rich picture needed to understand complex human-technology situations. Much iteration is also needed, using different research approaches and different stimuli, because any sufficiently-complicated design challenge starts with us not fully understand the problem / opportunity, let alone the solution.I believe that a cross-disciplinary approach to creating products yields the best results, but that finding productive ways for engineers, designers, and design researchers to work together is a complicated challenge. I am a key contributor to what I think will be a breakthrough book on this topic, Scenario-Focused Engineering (http://www.amazon.com/gp/product/0735679339/).I also have strong beliefs around and professional experience with the power of deep collaboration among team members, and how hard it is to achieve this in a high-pressure corporate environment. I have applied skills and knowledge to these types of situations to help teams become more self-aware and the diversity of problem-solving / work styles among their members, build trust, and increase their collaboration meaningfully.
Caelus Llc
View- Website:
- caelus-usa.com
- Employees:
- 8
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Pr. Design ResearcherCaelus Llc Jan 2018 - PresentGreater Seattle AreaI am delighted to be working on a variety of design research and skill-building projects for Caelus clients.
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PrincipalBe Curious With Us Jan 2017 - PresentGreater Seattle AreaShift your mindset. Build capabilities that matter.Customer focus is the foundation of compelling customer experiences yet many teams struggle to improve. Figuring out which areas to strengthen can be confusing. We focus on 3 areas to help you transform into a customer experience leader: building high performing teams, mapping your customer experience capabilities, and designing for inclusion. In our training and consulting we concentrate on the inflection points that are known to shift minds and foster behavior changes that matter. -
Managing MemberKent Sullivan Consulting, Llc Oct 2016 - PresentGreater Seattle AreaI approach user experience consulting from the UX research angle, although I primarily do not consult where the output is a report from a UX research project – what I would call traditional UX research practice as a practitioner. I partner with several people I know very well (all 15+ years) to focus more on opportunities where a company has expressed interest in being more customer-centered in general, and the need is around people / process / tools / culture change.
Kent Sullivan Skills
Frequently Asked Questions about Kent Sullivan
What company does Kent Sullivan work for?
Kent Sullivan works for Caelus Llc
What is Kent Sullivan's role at the current company?
Kent Sullivan's current role is Design Researcher at Caelus LLC and Principal at Be Curious With Us.
What is Kent Sullivan's email address?
Kent Sullivan's email address is ke****@****oft.com
What is Kent Sullivan's direct phone number?
Kent Sullivan's direct phone number is +142546*****
What are some of Kent Sullivan's interests?
Kent Sullivan has interest in Science And Technology, Children, Environment.
What skills is Kent Sullivan known for?
Kent Sullivan has skills like User Experience, User Research, Usability Testing, User Centered Design, Contextual Inquiry, Usability Engineering, Heuristic Evaluation, User Scenarios, User Interface, Human Computer Interaction, Usability, User Interface Design.
Who are Kent Sullivan's colleagues?
Kent Sullivan's colleagues are Everett Mckay, Kate Tiskevics, Linda Houry.
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Kent Sullivan
Head Of Asset Management - North America & Australia, Real Estate Capital Partners At Rbc Capital MarketsDallas, Tx1rbc.com2 +151963XXXXX
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Kent Sullivan
Experienced Lawyer And Executive, Former District And Appellate Judge, And RegulatorAustin, Texas Metropolitan Area6sutherland.com, aol.com, jw.com, tdi.texas.gov, jw.com, lanierlawfirm.com -
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