Keri Hogan Email & Phone Number

San Francisco, CA, US

Sunnyvale, CA, US

Los Angeles, CA, US

Los Angeles, CA, US

• Analyze current business processes to determine if CRM updates needed.
• Interact with Salesforce Development Team to ensure requests are properly vetted and implemented for business stakeholders.
• Conduct UAT for CRM updates and improvements.
• Asist Users with Training for CRM updates.
• Work with stakeholders across the organization to understand and document requirements for CRM improvements.
• Create Reports and Dashboards for stakeholders.

Los Angeles, CA, US

• Coordinate and manage 2 specialized contracting programs for over 500 applicants.
• Communicate with customers and internal subject matter experts to obtain the required information to process requests.
• Design, and generate reports to inform senior management of progress.
• Create and maintain process documentation for various programs.
• Coordinate across functions to identify, research, and resolve complex issues
• Identify opportunities for process improvements and lead process improvement initiatives

• Participates in developing business plans and product introduction plans on a regional basis. Participates/organizes the cross functional activities related to training, documentation, tools, sales, marketing, service..
• Track margin improvement efforts across all product lines.
• Created exception pricing best practices for pricing system updates and changes, manage contract pricing in CRM system as well as contract bookings reporting & analysis.
• Participate in process improvement events and meetings across multiple departments.
• Create multiple exception reports for order processing and parts management.
• Develop and maintain regular reporting for all product lines and sales efforts.

US

• Administered Channel Partner Programs for over 200 direct resellers and 3 divisions.
• Cleaned up prior years (2006, 2007) Partner Programs by bringing program payouts current, and reduced payout time from 9 months to 30 days.
• Rewrote 2008 Partner Program, establishing new guidelines, online enrollment process, new benefits and payouts.
• Led and assisted event planning for partner/ internal sales meetings/training events.
• Developed numerous Excel Macros to reduce reporting time and improve accuracy of senior/executive weekly/monthly/ad hoc sales and product reporting.
• Introduced Sales “Cheat Sheets”, Promo workbook and other sales tools.

Fort Mill, SC, US

• Supported clients through quoting, processing orders, and status notifications.
• Cleaned up and revitalized existing distressed accounts resolving unfulfilled order issues, outstanding receivables and accounting errors.
• Engaged with sales to resolve issues, and streamline processes on behalf of clients.
• Worked with multiple manufactures to provide product specifications and pricing for client requirements.
• Created & maintained daily reporting of open and processed orders.

San Jose, California, US

• Supported clients through quoting, processing orders, and status notifications.
• Cleaned up and revitalized existing distressed accounts resolving unfulfilled order issues, outstanding receivables and accounting errors.
• Engaged with sales to resolve issues, and streamline processes on behalf of clients.
• Worked with multiple manufactures to provide product specifications and pricing for client requirements.
• Created & maintained daily reporting of open and processed orders.

San Jose, California, US

• Sales Support Specialist
• Supported channel distribution partner by providing order and product guidance for distributor sales force and reseller partners reducing order rejection rates by 90%.
• Engaged with resellers and internal departments to resolve order issues.
• Provided team communications and training for new products, promos, and order guidelines.
• Assisted marketing with organizing and planning reseller and distributor events.
• Created & maintained daily reporting of open orders, and hardware stocking orders to reduce open order issues.

• Customer Service Representative
• Engaged with end-users by providing quotes, processing orders, and following up on outstanding orders on behalf of multiple account executives.
• Worked with distribution and manufacturer sales teams to coordinate special pricing, one-offs and demo units for end-users.
• Negotiated pricing/delivery and generated purchase orders for Dallas, San Antonio, and California sales territories.Operations Assistant
• Managed warehouse and inventory as well as shipping and receiving departments on behalf of Director of Operations.
• Managed employees, including off site logistics scheduling as well as employee timesheets, and expense reports.

Bachelor Of Applied Science (Basc), Marketing/Marketing Management, General

Associates Of Applied Science, Graphic Design- Print Media