I am a customer service professional with over 9 years of experience in customer-facing roles, and I am now transitioning into project management, driven by my passion for leadership, process improvement, and delivering results. My background in managing teams, resolving complex challenges, and enhancing customer experiences has equipped me with strong communication, problem-solving, and organizational skills that are directly transferable to project management.Having successfully led customer support teams, I am well-versed in managing projects that streamline operations, improve efficiency, and drive customer satisfaction. I have developed a solid foundation in team leadership, cross-functional collaboration, and utilizing tools like Zendesk, Salesforce, and Microsoft Office Suite to manage tasks and achieve goals. Currently, I am pursuing a PMP certification to deepen my project management expertise and refine my strategic thinking.I’m excited to take the next step in my career and apply my experience and skills in a project management role where I can lead initiatives, optimize processes, and contribute to both team and organizational success.