Keri Moore Email & Phone Number

Sandviken, Se

Sweden

• Delivered exceptional customer support to homeowners and guests, effectively managing inquiries and reservations through Zendesk.• Fostered collaboration across teams using Slack and Aircall to resolve complex issues and improve customer satisfaction.• Developed a comprehensive knowledge base to streamline operations and enhance the customer experience, resulting in a 20% increase in positive feedback.

Vilnius, Vilniaus, Lithuania

• Led the customer support department, designing processes that improved response times by 30% and customer satisfaction by 25%.• Collaborated with various teams to enhance customer experiences, collecting and analyzing feedback to implement improvements.• Trained and mentored staff, cultivating a customer-centric culture within the team.

Maynooth, County Kildare, Ireland

• Oversaw daily store operations, including customer service, staff management, and sales strategies, driving consistent sales growth.• Implemented staff training programs that improved team performance and customer interactions, leading to increased customer retention.• Developed effective communication channels with customers to ensure their needs were met and issues resolved promptly.

Celbridge, County Kildare, Ireland

• Assisted in managing store operations, enhancing customer engagement through excellent service and product knowledge.• Supported sales initiatives and promotions, contributing to a positive shopping experience for customers.

Lucan, County Dublin, Ireland

• Achieved recognition for exceptional performance, resulting in a place in the company’s competitive Apprenticeship Programme.

Education record

Education record

Project Management