Partnered with the business stakeholders to support the business applications portfolio by advising best practices, recommending process improvements and implementing system enhancements that advanced the goals of the business.• Sole administrator for Salesforce instance of 100 users, including Business Intelligence, Sales, Marketing, Customer Success, and Product Management teams• Recommended and managed conversion from Hubspot to Marketo, improving lead response time, and fixing major technical debt that prevented holistic customer communications• Replaced Heroku Connect Postgres Salesforce integration with a solution involving FiveTran, Snowflake, and Census. This saved the company $150,000 per year.• Worked closely with Sales Operations and Business Intelligence teams to maintain data integrity, replace manual processes, and produce critical revenue reporting for leadership• Maintained integrations between Salesforce and the following applications: Marketo, Netsuite, Zendesk, Gmail, and Snowflake

• Administer Salesforce.com for 120 users• Administer and maintain integrations between Salesforce and the following applications: Marketo, Zuora, Zendesk, Gmail/CirrusInsight, MySql database• Worked with data warehouse developer to rewrite MySql/Salesforce integration using Informatica• Work closely with Revenue Operations department to maximize systems efficiency, inform best practices, and provide metric-based reporting for Sales, Customer Success and Revenue Marketing teams.• Achieved Marketo Certified Expert certification in April 2014• Named a Salesforce MVP in March 2015

• Administered internal business applications, including Salesforce.com, Alfresco, Adobe Connect, VersionOne, and Google Analytics• Trained staff, support users, and manage business processes as related to these internal systems• Created and served as Chair of the Applications Council to promote cross-department communication and collaboration with regards to internal business applications and processes• Managed custom integrations between Salesforce.com and external systems including Drupal & Quickbooks, working extensively with Finance and Web Development departments• Managed third-party Appexchange applications for Salesforce.com, including iHance, Xactly Express & Predictive Response ESP• Achieved Certified Advanced Administrator – Salesforce.com certification in February 2013

• Coordinated logistics for 60+ web conferences per year• Procured and implemented new web conference software solution (Adobe Connect)• Served as administrative support for department of 10-15 colleagues• Primary customer support contact for utility and large energy user member-base• Maintained Salesforce.com database; pulled and created reports on request• Organized exhibit space at annual conference attended by 300+ members• Achieved Certified Administrator – Salesforce.com certification in April 2010