Kerwin M. Email & Phone Number

National Capital Region, Philippines

• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews.
• Ensures that candidates have completed all documents needed prior to onboarding (includes I9 Form, CORI, Federal and State Tax, and other Client-Specific forms).
• Tracks completion and accuracy of timekeeping of employees
• Process internal and external payroll and Client invoicing on a weekly basis (thru Paychex and Intuit Quickbooks)
• Answers and processes payroll inquiries and disputes.
• Creates and sends Gross Margin report to Executive and Sales Team on a weekly basis

• Assisted 3 different small accounts under my bucket in ensuring compliance to contractual, statutory, and regulatory requirements by conducting audits, risk assessment, vulnerability assessment, data analysis, and the.
• Worked with my accounts in building a culture of compliance, sensitivity to risk, and partners with appropriate group especially to Delivery Project Executive and Operations Manager in order to close out any identified.
• Spearheaded actions to maintain or adhere to local regulatory compliance.
• Provided inputs to stakeholders via reports and presentations.
• Conducted control testing to different account attributes and processes to ensure compliance.
• Facilitated fraud meetings and governance to identify possible or emerging risks.

• Assisted 1 medium account with over 300 headcounts in ensuring compliance to contractual, statutory, and regulatory requirements by conducting audits, risk assessment, vulnerability assessment, data analysis, and the.
• Worked with my accounts in building a culture of compliance, sensitivity to risk, and partners with appropriate group especially to Delivery Project Executive and Operations Manager in order to close out any identified.
• Spearheaded actions to maintain or adhere to local regulatory compliance.
• Provided inputs to stakeholders via reports and presentations.
• Conducted control testing to different account attributes and processes to ensure compliance.
• Facilitated fraud meetings and governance to identify possible or emerging risks.

• Performed call monitoring and provides trend data to the management team.
• Focused on doing fraud audits which are used for failure modes and effects analysis.
• Provided feedback to team leaders and managers.
• Provided actionable data to various internal support groups as needed.
• Created multiple working files and dashboards for reporting purposes.
• Participated in call calibrations within the team and frontline staff.

• Assisted customers in checking discrepancies in their bank transactions.
• Assisted customers on any concerns related to their deposit, credit, loans, lines-of-credit, and online banking accounts.
• Processed credit, loans, and lines-of-credit account payments over the phone.
• Assisted customers in understanding their online transactions and bills.
• Helped customers in creating/enrolling in the banks’ online banking platform.
• Helped customers in resetting or changing the online banking passwords.

• Assisted customers in troubleshooting their online and mobile banking.
• Assisted customers in understanding their online transactions and bills.
• Helped customers in creating/enrolling in the banks’ online banking platform.
• Helped customers in resetting or changing the online banking passwords.

Bachelor'S Degree, Computer Science

Bs On Secondary Education Major In English, Secondary Education And Teaching