Kerwin M. Email & Phone Number

National Capital Region, Philippines

•Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews.•Ensures that candidates have completed all documents needed prior to onboarding (includes I9 Form, CORI, Federal and State Tax, and other Client-Specific forms).•Tracks completion and accuracy of timekeeping of employees•Process internal and external payroll and Client invoicing on a weekly basis (thru Paychex and Intuit Quickbooks)•Answers and processes payroll inquiries and disputes.•Creates and sends Gross Margin report to Executive and Sales Team on a weekly basis•Answers and processes payroll inquiries and disputes•Follow through on the completion of candidate's background checks•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.•Sets up interviews between candidates and hiring managers.•Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.•Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

•Assisted 3 different small accounts under my bucket in ensuring compliance to contractual, statutory, and regulatory requirements by conducting audits, risk assessment, vulnerability assessment, data analysis, and the like.•Worked with my accounts in building a culture of compliance, sensitivity to risk, and partners with appropriate group especially to Delivery Project Executive and Operations Manager in order to close out any identified risks and audit findings.•Spearheaded actions to maintain or adhere to local regulatory compliance.•Provided inputs to stakeholders via reports and presentations. •Conducted control testing to different account attributes and processes to ensure compliance.•Facilitated fraud meetings and governance to identify possible or emerging risks. •Facilitated fraud prevention awareness across different accounts.•Conducted one-by-one sessions with agents, team leaders, operations managers, and delivery project executives to understand and gather data that may have an impact on compliance.•Helped my accounts in building and empowering their FMEAs.•Created specific reports and dashboards to help my team keep track of compliance, especially during the start of the COVID pandemic.

•Assisted 1 medium account with over 300 headcounts in ensuring compliance to contractual, statutory, and regulatory requirements by conducting audits, risk assessment, vulnerability assessment, data analysis, and the like.•Worked with my accounts in building a culture of compliance, sensitivity to risk, and partners with appropriate group especially to Delivery Project Executive and Operations Manager in order to close out any identified risks and audit findings.•Spearheaded actions to maintain or adhere to local regulatory compliance.•Provided inputs to stakeholders via reports and presentations. •Conducted control testing to different account attributes and processes to ensure compliance.•Facilitated fraud meetings and governance to identify possible or emerging risks.•Facilitated fraud prevention awareness across different accounts.•Conducted one-by-one sessions with agents, team leaders, operations managers, and delivery project executives to understand and gather data that may have an impact on compliance.•Audited calls to be used for data gathering and risk assessment and presenting the results to the account heads.•Updated and maintained the account’s FMEA and created different controls to lessen or eliminate possible failures that may lead to risks.•Maintained/Updated the Business Continuity Plan of the program and reviewed it Quarterly with the program executives. •Created/Updated process workflows to mitigate/eliminate risks in the processes

• Performed call monitoring and provides trend data to the management team.• Focused on doing fraud audits which are used for failure modes and effects analysis.• Provided feedback to team leaders and managers.• Provided actionable data to various internal support groups as needed.• Created multiple working files and dashboards for reporting purposes.• Participated in call calibrations within the team and frontline staff.

•Assisted customers in checking discrepancies in their bank transactions.•Assisted customers on any concerns related to their deposit, credit, loans, lines-of-credit, and online banking accounts.•Processed credit, loans, and lines-of-credit account payments over the phone.•Assisted customers in understanding their online transactions and bills.•Helped customers in creating/enrolling in the banks’ online banking platform.•Helped customers in resetting or changing the online banking passwords.

•Assisted customers in troubleshooting their online and mobile banking.•Assisted customers in understanding their online transactions and bills.•Helped customers in creating/enrolling in the banks’ online banking platform.•Helped customers in resetting or changing the online banking passwords.

Bachelor'S Degree, Computer Science

Bs On Secondary Education Major In English, Secondary Education And Teaching