Keshav Murthy Email & Phone Number

Bengaluru, Karnataka, India

• Managed integrations and implementations for SpringCM, Salesforce, and other systems.
• Experienced in enhancing workflow through data migration from various sandbox and user requests.
• Successfully resolved complex customer tech issues by conducting comprehensive root-cause analysis.
• Provided technical support for end-users and resolved escalated technical issues within the TAT
• Established a comprehensive database of commonly occurring challenges and their remedies, facilitating customer independence and lowering reliance on technical support
• Built a repository of commonly asked questions and technical support materials, cutting down the time taken to respond to customer inquiries by 70%.

• Responsible for building reports on MI, UTV and TAT.
• Critically analyze workflow, monitor performance and make recommendations for continuous improvement to meet and exceed business goals
• Responsible for good Customer Experience, service delivery and Turn Around Time
• Performance monitoring, data analysis for service delivery
• Maintain compliance to all regulatory requirements for the business
• Handle additional process responsibilities as and when delegated