Keshav M. Email & Phone Number

Sunnyvale, CA, US

• As a Senior Manager, I lead a team of managers and team members across India and Singapore to manage Premiumand flagship product support operations for the global members of LinkedIn. My team provides expert.
• Resource management – Responsible to plan based on the demand vs. capacity and recommend theresource utilization and hiring roles that’s relevant for the business operations. This exercise is done atglobal level by.
• Strategy and Operations – Planning operations for additional avenues that the business creates, designingand implementing long-term and short-term goals to achieve the business’s goal is key responsibilities.
• Project Management – Strategize and manage global projects to execute the outcomes through closepartnership and management of the project is essential in the role.
• People Management – With a size of ~55 team, it’s important to focus on leading the team from the frontby setting a great example for the team and working for their well-being.
• DIBs – Diversity, Inclusion and Belonging is very important in my role and I have constantly participated invarious ERGs and led from the front to create an environment that’s meaningful for every employee atLinkedIn

Sunnyvale, CA, US

Over the last 3+ years at LinkedIn, I have been working with a team of dynamic leaders who continuously involve in giving the best member experience to all LinkedIn members. Being part of a global company and able to make an impact on business plays a key role in one's career. Below are a few accomplishments in my current role so far...- Started initially.

Bangalore, Karnataka, IN

> End to End of Marketplace OperationsManaged internal processes in order to achieve better seller experience.Innovated new changes in order to achieve the business goals. Worked with Product, Business to understand the futuristic goals to being in sync with roadmaps planned.> People ManagementDriving Workforce management.Managing a team of 30 consultants.

Bangalore, Karnataka, IN

> Managed a team of 4 Lead level to drive process for Customer Operations> Initiated Six Sigma based process improvements in the vertical.> Designed Process / Process Map / Scope of Work for existing as well as new changes.> Supported business/leadership team with data / analytics / and other support as required.> Managed change by understanding cultural.

Bangalore, Karnataka, IN

With great knowledge, you get a chance of getting great responsibility. The kind of responsibility and ownership that shown against customers and balancing the Work Force Management helped me in all aspects.The experience that I had with customers and internal communication gave an opportunity to think beyond service. This helped me to build a team that.

Bangalore, Karnataka, IN

With the kind of knowledge that I gained in Flipkart.com as a Senior Customer Support Representative, I was able to learn things faster and helped me to do things better here. Was able to handle customer escalations and help achieve the expected goal of the business.

Bangalore, Karnataka, IN

Joined after recession as a Senior Customer Representative and proud to be part of 12 Customer Support Employees of Flipkart.com with 4 years of experience in hand. This was a total learning for me to understand Indian e-commerce and its customers.

San Mateo, CA, US

Vendio is a software solution company and deals with e-Commerce and online business. Over one million sellers have trusted Vendio to help them sell more than $15 billion in merchandise to nearly 300 million buyers. The organization provides software and services to manage inventory on multiple Marketplaces like eBay, Amazon, and online Web stores. Job.

E4E Business Solution Private Limited is one of the World’s largest Business Process Outsourcer, headquartered in New York, with its Asia Pacific head office located in Bangalore.Job Description: Product support related to the operation, troubleshooting, installation or maintenance of Symantec Home and Home Office products.  Provide 24x7x365 Tier 2.

Master Of Business Administration (M.B.A.), Retail Management

Electronics & Communication Engg., Electrical And Electronics Engineering

Ssc, Ssc