Ket S. Email & Phone Number

Continuous growth and professional development teaching, coaching, and mentoring for Intermediate and Senior Support Engineers; customer, support and technical risk assessment; continuous process improvement to optimize delivery of customer solutions; fostering psychological safety within the team; engaging with customers, in support of Engineers, Customer Success and Sales team members; unblocking Support Engineers pathways, to enable them to deliver exceptional results.

Chatswood, New South Wales, Australia

Manager Level 3 Technical team supporting on-premise and azure cloud-hosted enterprise solutions; Incident Manager; implemented ITIL principles/framework to successfully restructure customer support team; instrumental in driving continuous improvement with internal cross-functional teams and 3rd-party providers.

Thornleigh, New South Wales, Australia

Support Team Lead and Level 1 support; Level 2/3 support, hardware, VM and cloud provisioning, deployment and implementation, troubleshooting, problem-solving, investigation and escalations; SME across the product suite and integration partners; on-site sales; internal and external product training and documentation; built agile support team, escalation and incident management processes; reporting and analytics including trend analysis; ongoing review & continuous improvement.

Mascot, Nsw 2020

Documentation, meetings, reception and assisting with office management

Drummoyne, Nsw 2047

Reception, administration and legal secretary duties, including document creation and front desk duties, assisting with office management

Springwood, Qld 4127

Reception, administration and legal secretary duties, including document creation and front desk duties, assisting with office management