Kevin C. Email & Phone Number

Cudahy, Wisconsin, United States

Northbrook, Illinois, United States

• Expert transportation planning for events such as weddings, sporting events, concerts, in addition to corporate events. • Provide comprehensive planning assistance beginning with the customer’s original concept all the way through to the full execution and completion of the event. • Offering suggestions and sharing travel industry knowledge to provide guidance to customers in the planning phase, followed by scheduling vehicles and drivers, actively participating in the implementation of the plans made by clearly communicating with all involved parties and monitoring the succession of each aspect of the event, ensuring the event transportation is logistically flawless.

Northbrook, Illinois, United States

• Further enhanced people management skills while promoting teamwork as dispatch supervisor, monitoring the workload and determining the work schedules of ten people, making sure there is proper phone coverage in the office at all times.• Responsible for ensuring that 150-400 trips a day are completed to perfection down to the vehicle type, driver, and minute. • Communicating with and instructing up to 60 drivers who are actively and simultaneously on the road each day.• Adapting and reacting to changing customer needs and the unexpected complications and variables in the travel industry, taking action to solve problems right away, knowing how to adjust everything necessary to keep the customers happy and on time. • Demonstrating excellent multitasking and problem-solving skills, performing at a high level from all areas of the business including dispatching, reservations, and especially customer service.• Always willing to personally fill in when needed in any capacity to ensure all goals are met, exemplifying the common company goal of excellent customer service.• Interact with the OML affiliates department of worldwide partner companies to offer service within a larger reservations network, assisting customers anywhere in the world.

Northbrook, Illinois, United States

• Demonstrate professionalism and reliability while performing all duties required as the direct contact for OML’s largest corporate accounts.• Confidently handle all aspects of planning and booking transportation for high-revenue corporate clients.• Successfully manage and provide the safe and timely movement of hundreds of corporate clients at large events, such as offsite board of directors’ meetings and special events for their employees utilizing above average organizational skills.• Exhibit sincere and competent personal attention to large corporate customers while coordinating their sizable office events and outings, providing the reliable executive transportation they require, from start to finish, assisting with every need the corporate accounts present including the initial planning and coordinating drivers and vehicles, always personally following through until the event completion.• Generate more business for the company by attending sales conventions for the corporate travel industry, marketing the OML name and brand, meeting and learning from other corporate transportation providers. • Represent OML at charity events, attend award ceremonies for the best limousine company and accept awards on behalf of OML.

Northbrook, Illinois, United States

• Developed excellent problem-solving skills by answering phones in a fast-paced environment, handling all customer inquiries from the common to the unexpected.• Learned the business value of excellent customer service while working toward the company-wide goal of providing complete customer satisfaction. • Displayed professional communication skills by providing general information on transportation options to potential customers, setting up new reservations, checking on and updating existing reservations for current customers, providing reservation confirmations and updates as needed, handling inquiries for copies of receipts and all other customer requests.