Kevin Johnson Email & Phone Number

Mercer Island, Washington, United States

Lead complicated and high-risk projects, guiding multiple teams towards successful outcomes for each client. Coach team members and other Delivery Managers. Provide strategic direction for product and service delivery. Communicate and negotiate with stakeholders across all functions and at all levels of the organization. Effectively manage expectations, ensuring deliveries meet the goals and requirements of the client and stakeholders. Identify and proactively mitigate / address risks and issues. Ensure that tasks are assigned to the right resources and manage workload across all team members.

Seattle, Washington, United States

Lead team of Exadel consultants as part of the Starbucks Technology Program Management Office, coordinating end-to-end technology implementation and project management of the Retail Inventory and Ordering program replacing the 30+ year old IBM iSeries mainframe with Microsoft D365. PM for Data Solutions and Data Integrations workstreams, guiding process analysis and design, requirements elicitation, solution design, enterprise and solution architecture, systems integration, data conversion and migration. Collaborate cross-functionally with teams across Retail Engineering, Store Operations and Global Supply Chain on program planning, roadmap development and project delivery. Coordinate dependencies within the program workstreams as well as across the Starbucks ecosystem. Facilitate monthly program Tech Advisory and Steering Committee with program sponsors and senior executives.

Boston, Ma

Part of team working to standardize data across the enterprise into a canonical model aligned with ACORD, and to assess the data in Liberty’s legacy Snowflake environment to determine what should be migrated to the new Snowflake environment.- Informatica’s retirement of their data lineage tool created an impediment to the team migrating Liberty’s legacy data into the new Snowflake environment. To fill this gap, designed and developed a custom solution using Oracle and SQL Server to extract and express column-level data lineage from the ETL configured in Informatica PowerCenter, giving visibility to all transformations applied to each column at every step between the originating source and final target. Starting from scratch, enabled column-level data lineage support for ~90% of the legacy Snowflake ETL data in 5 months before transitioning the project to another team as part of a contractor consolidation initiative.- The sudden departure of the team member responsible for effecting changes to Liberty’s mainframe DB2 data model exposed both the complexity of the required process as well as the business risk of the process being undocumented and understood by only a single person. Asked by leadership to re-establish the capability to handle these change requests and eliminate the single-owner business continuity risk. Partnered with all the teams involved to understand each role and needs; defined and documented the extensive and complex end-to-end process; trained and supervised other team members to successfully manage change requests.

Mercer Island, Washington, United States

Serving as Program Director for Fortune 100 client; led the effort to profile and assess ~1300 applications across the company to determine if and how each application would be part of the to-be business process and functional architecture on a single global instance of SAP. Upon the announcement of the merger with SYNNEX, extended the initial profiling and plan to support integration/migration options and scenarios towards operating as a combined entity as quickly as possible after the merger closed.

Redmond, Washington, United States

Serving in a Principal Solution Manager / Information Architect role on contract at Microsoft: Assess new initiatives and proposed business changes in Enterprise Services to develop end-to-end requirements, design solution options, determine impact to existing processes and systems, and identify issues and risks. Define and document business requirements; translate same into system specifications, including functional specifications/user stories, acceptance criteria, UX/workflow designs, Conceptual, Logical and Physical Data Models (CDM/LDM/PDM), data dictionaries, and readiness/adoption documentation. Perform data profiling and analysis; create and maintain business process, logical-to-physical, Source-to-Target and inter-system data lineage mappings / data flow diagrams. - Successfully led the fiscal-year changeover migration for 40+ taxonomy sets associated to Enterprise Services’ catalog items, including coordination of changes with other systems such as SAP, to ensure accurate revenue recognition, cost allocation, capacity planning and delivery scheduling, and maintain business continuity during and after major restructuring of the delivery organization.- Designed automated, catalog-driven solution for determining services eligible to be exchanged for those on existing contracts per program rules; coordinated implementation and adoption with all involved processes, systems and stakeholders. Expected annual operations cost reduction of $5.3M+.- Elicited requirements and designed new catalog capabilities to retire multiple manually-maintained item lists used to drive usage in downstream tools; estimated business cost reduction of $2.5M annually.- Helped build and lead a new IA organizational capability/practice by providing leadership, mentoring and subject matter expertise to new team members.

Redmond, Wa

Serving in a Lead Product Owner / Senior Program Manager / Information Architect role at Microsoft: Drive transition of Product Data mastering from multiple legacy processes and systems to new centralized, flexible and extensible catalog supporting the entire Enterprise Services’ business. Analyze new offerings and business model changes to identify gaps in catalog capabilities and design solutions; coordinate across all involved processes and systems to address gaps and solve end-to-end. Manage the product backlog, driving buy-in of priorities and roadmap across diverse stakeholders; write and groom scenarios, features and user-stories; validate functionality and value when complete. Document business requirements and produce supporting Conceptual and Logical Data Models (CDM/LDM) and data dictionaries. Perform data profiling and analysis; create and maintain business process, source-to-target and cross-system data lineage mappings / data flow diagrams.- Built ETL solutions to successfully migrate product data from legacy systems into the new Product Data Mastering system.- Led multiple successful integrations with other systems, including SAP (Material Master (MM) and Controlling (CO) modules).- Developed and implemented content data quality monitoring processes and SQL-based tools to ensure that Product Data configuration is consistent with all applicable business rules. Defined Content Quality & Platform Health KPIs to support ROB; designed and led implementation of Catalog Quality Dashboard to identify and surface data quality issues for attention and resolution, reducing average issue rate below .01% and time-to-resolve to as little as 5 minutes.

Redmond, Washington

Working in a Business Intelligence Manager / Strategist / Senior Program Manager / Information Architect role on contract at Microsoft: Lead the definition, requirements, design, development, rollout, training and support of new metrics, dashboards, scorecards and reports for the Premier business. Partner with Marketing, Sales and Finance to align requirements; design solutions; manage development and support; work with senior leadership to communicate insights and actions.- Designed and defined integrated portfolio of business measures and reports; developed and successfully evangelized standard definitions for key business entities, improving ROB discussion and comparison between measures. - Replaced existing standalone metrics / reports with integrated dashboards and context-supported reporting using Excel and Power BI, enabling leadership and the field to better understand actual results and take corrective action to meet targets.- Developed, implemented and socialized standardized reference data taxonomies and supporting data dictionaries to describe our customers and offerings, enabling significantly improved reporting consistency across the business.- Developed multiple metric Proof-of-Concepts in Excel and SQL to facilitate experimentation with senior leadership and fine-tune proposed metric / KPI elements before finalizing and implementing for Executive Scorecard.- Established a centralized global Service Desk to respond to operational and scorecard reporting questions from the business.- Performed data analysis and data lineage across multiple systems used in the Premier Support business; designed and led development of reporting that pulled together disparate data from these systems to create an end-to-end financial pipeline view from lead/opportunity through contract start, billing, utilization and earned revenue, to contract end and renewal.

Redmond, Wa

Lead multi-discipline teams with responsibility for the global online solutions and processes enabling customers of all Microsoft products and services to engage technical support and interact online with support agents. Develop long-term vision, strategy, and value proposition. Improve program communication, ongoing planning and coordination across 70+ stakeholder organizations worldwide and 30+ system partner teams. Identify and drive improvements into end-to-end business processes and systems, supporting organizational goals of increasing customer satisfaction while driving down support costs. Develop strong relationships and collaboration with stakeholders and partners. Lead improved integration with Microsoft products, programs and services as well as other online tools, for increased relevance and effectiveness of each customer’s end-to-end support experience. Oversee coordination of projects and annual program budget. Improved release frequency from 4-6 months to 6 weeks by leading adoption of enterprise-level agile/scrum, successfully integrating multiple feature teams and coordinating with extremely complex ecosystem of interrelated applications, schedules, teams and methodologies across Microsoft. Developed and implemented enterprise-agile valuation, planning and communication model for the program, decreasing the time between opportunity identification and delivery of solution to our online customers and/or business partners. Effectively partnered across organizational lines to consolidate fragmented stakeholder engagement into more effective and transparent all-up program review. Sought out by other organizations to learn about our model; helped with others’ efforts to adopt applicable concepts and methods into their own groups.

Redmond, Wa

Work with the partner marketing group, regional subsidiaries, and regional operations centers to design and implement solutions for Microsoft Partners. Set product goals, create roadmaps, define requirements, and drive projects through the full software development life cycle (SDLC). Manage timelines and budgets; direct multiple concurrent projects to ensure quality and timely results. Hired into team as Senior Product Manager; rapidly promoted to Group Product Manager. Successfully took on additional stretch responsibilities in supporting the Partner Solution Delivery General Manager as business manager, helping lead the organization and overseeing the application portfolio, resources, and annual budget of ~$45M, along with developing and leading the rolling 3-year planning and budgeting process for the partner organization. Improved release adoption and readiness by developing methodologies, processes and tools for User Acceptance Testing (UAT), Vendor Integration Testing, and Systems Interoperability Testing. Created training curriculum and materials; trained ~300 global support agents and field personnel for each release.

Redmond, Washington

Designed online solutions to meet client and customer needs and drove implementation through software development lifecycle (SDLC). Projects included management of global multi-tenant e-commerce platform selling Microsoft products and services to consumers (B2C) and business customers (B2B). Led global project and vendor teams. Managed annual program budget. Directed multiple projects for high-quality and on-time, on-budget results.

Bellevue, Washington

Worked with clients to develop program strategy, define requirements and establish priorities, create functional designs, and guide software projects through the delivery process. Coordinated with other teams for timely completion of deliverables and projects. Managed expectations, risks, change, and issue resolution.

Seattle, Washington

Helped manage major process improvement and technology implementation projects at various clients. Worked closely with key subject matter experts and decision makers to assess current business processes, pinpoint inefficiencies, recommend and implement solutions to increase productivity, effectiveness, and profitability. Drove successful project execution; trained users for faster transition and adoption.

Woodinville, Wa

Analyzed quality assurance needs and led creation of testing plans in collaboration with development and design teams. Coordinated testing activities; directly managed 20 employees.

Redmond, Wa

Took over an under-producing department and gained solid leadership skills and visibility by serving as Consumer Products Lead after successful tenure as Correspondence Lead, Game Play/Consumer Service Lead, and Game Play Counselor. Directly managed ~43 employees and led an additional 45 personnel on multiple projects.

Masters In Business Administration

Bachelor Of Arts, Business Administration

Activities and Societies: Undergraduate Management Consulting Association