Kevin Eom Email & Phone Number

• Oversee all facets of the company’s eCommerce platforms, encompassing product listings, pricing, promotions, and inventory management • Devise and execute strategies aimed at boosting website traffic and enhancing conversion rates via SEO enhancements, paid advertising, and e-mail marketing endeavors • Evaluate sales data and customer interactions to pinpoint patterns and potential enhancements, employing data driven insights to optimize revenue generation • Partnering with our clients’ account managers, including professionals from marketing, sales, and IT, to devise and implement eCommerce initiatives that align with the overarching business objectives • Providing regular reporting and analysis of key performance metrics to management, highlighting successes and areas of improvement

• Manage supplier relationships of 25 packaging and lighting suppliers• Develop and maintain strong business relationships between Operations, the strategic buying group and suppliers.• Support and facilitate supply plans to pro-actively minimize, avoid and eliminate business operations disruptions.• Developed a methodology to identify less than satisfactory packaging which reduced dump risk by 20% within 80 days of implementation.• Conduct supplier performance reviews and implement corrective actions as required.

Toronto, Ontario, Canada

• Act as the initial point of contact for all product related concerns from customers/agents and help resolve product issues by initially identifying the problem• Helped identify and develop new sales opportunities and provide analysis on lost opportunities and turn them into wins• Handle complaints by sourcing the appropriate solutions and alternatives within a timely manner and follow up to ensure resolution• Facilitated return for incorrect items dispatched or damaged/defective items• Liaised with 3rd-party ecommerce portals to communications for management of large accounts • Build sustainable relationships of trust through open and interactive communication

Toronto, Ontario, Canada

• Process incoming orders and ensuring accuracy and timelines of order entries • Receive incoming shipments and verify the quality of products received • Conduct quality control in order to ensure they meet companies quality control standards• Generating the reports and data analysis required

Toronto, Ontario, Canada