Kevin Simpson Email & Phone Number

Irving, Texas, United States

Manage a team that reviews and enters data from applications for automotive loans. • Oversee the daily operations of a funding team of 10-15 people by analyzing productivity reports. • Audit applications daily for compliance to policy and procedures. • Monitor calls for adherence to establish scripts. • Coach funders to improve call quality and productivity. • Deliver monthly performance scorecards. • Deliver disciplinary action and performance improvement plans and monitor for change in behavior.Active in Exeter Pride Employee Network Group as Empoerment Committee Lead and Co-Chair. Received Culture Champion Award in 2023.

Irving, Tx

Successfully managed a team that provided assistance for client’s real estate transactions with over 90% approval rating.• Oversaw the identification, analysis, development of process improvements, methods and procedures to maintain customer satisfaction and retain business.• Received the President’s Team Award for the creation and implementation of the online Agent Selection Tool for USAA members. • Improved efficiency by creating a timeline for contact with members that is customized to their transaction.• Reduced customer escalations by training employees to anticipate issues and ask questions that get true answers.• Generated reports and monthly scorecards in Excel that evaluate employee performance to identify strength and weaknesses for coaching.• Interviewed and screened potential employees.

Irving, Tx

Responsible for coaching, on-the-job training and discipline of employees to ensure that the team consistently provides high quality of service to members and to implement strategies to improve service and conversion measures. Accomplishments: New process for Non-Network Broker placements. 90.5% 2012 Program Top Block Service. Over 4700 real estate closings 2012

Irving , Tx

Facilitated training new employees, coaching of current employees, maintaining caseload for VIP Members, watching phone queue, resolving member issues, and backing up Operations Managers.Awards: 2010 Senior Specialist of the Year

Responsible for maintaining a caseload of clients enrolled in the Real Estate Rewards Network. Use of Avaya phone system, HEM and Outlook. Awards: 2008 Specialist of the Year

Columbia, Mo

Guided clients in the buying and selling of over 70 homes totaling more than $9 million in real estate. • Successfully negotiated contracts and inspections for the sale and purchase of property.• Implemented and maintained the marketing of properties in print and online advertising.

Columbia, Mo

Registration of patients coming into hospital and management of patient accounts.

Columbia, Mo

Responsibilities included answering phones, making patient appointments, returning patient calls for physicians, escorting patients to exam rooms, taking vital signs, calling medications to pharmacies, assisting physicians with procedures and general office duties.

North Logan, Ut

Sales and customer service for sporting goods.

Marshalltown, Ia

Trained to analyze heart rhythms and Unit secretary for ICU. Cross trained as Phlebotomist in Lab and Emergency Department Assistant in ER.

Sioux City, Iowa

Entered patient charges into computer, checked sterilizers, ordered, received and put away supplies for Operating Room.

Sioux City, Iowa

Worked on Medical Floor as well as in Surgery. Provided patient care, checked and recorded vital signs, and transported patients.

Marshalltown, Ia

Worked on Medical floor, Mental Health Unit and Skilled Nursing Unit. Provided patient care, checked and recorded vital signs, and transported patients.

Real Estate Agent

Certified Nursing Assistant

General Education

High School Diploma