Kevin King Email & Phone Number

Florida, United States

Port Wentworth, Georgia, United States

Tampa/St. Petersburg, Florida Area

Led a team of 9 with a budget of $5M. Implemented performance metrics, enabling data-driven decision-making and timely adjustments to strategies as needed. Diagnosed and resolved complex hardware and software issues. Documented system configurations, procedures, and troubleshooting steps. Designed and implemented complex Wi-Fi solutions for Residential Multi-Dwelling Units, Resorts, Hotels, Healthcare, and Government facilities. Managed vendor relationships and contract negotiations for IT services and equipment procurement, optimizing costs and service quality.• Delivered efficiency improvements resulting in $500k in cost savings through vendor negotiations.• Acted as the primary escalation point for customer issues, delivering expert solutions and maintaining high customer satisfaction.• Fostered a collaborative environment for problem solving and continuous improvement by developing strong relationships with key stakeholders.• Led team to complete over 100 projects yearly, with 85% delivered on time and within budget.• Analyzed data trends to identify and resolve operational bottlenecks, enhancing workflow efficiencies.• Communicated IT initiatives and project updates to senior management and key stakeholders, ensuring alignment with business and customer goals.• Increased on-time delivery of equipment and materials by 60% through collaboration with supply chain teams.• Participated in the design and implementation of a new Enterprise Project Management tool, streamlining processes and achieving a 10% reduction in overall project SLAs• Managed organizational change initiatives to IT systems and processes, facilitating smooth transitions and minimizing disruption to business operations.

Tampa/St. Petersburg, Florida Area

Led a team of 3 Quality Engineers and managed a $250k budget. Mentored junior engineers, fostering professional growth. Partnered with the Product Management team, assisting in the development of new products. Managed hardware and firmware testing and deployment for Managed Voice, Internet, Video, and Networking products for Small and Medium Businesses. Performed root cause analysis for customers and senior leadership and provided corrective action to prevent failures through investigation and analysis.• Coordinated logistics and deployment protocols of new firmware to over 1M devices while minimizing impact to customer operations.• Directed team in implementing rigid testing protocols, resulting in a 50% increase in testing efficiency and a 30% reduction in time to deploy new hardware and firmware.• Participated in cross-functional team meetings to review needs and provide QA input, ensuring alignment with business and customer needs, reducing customer escalations by 30%

St. Petersburg, Fl

Developed and delivered training curriculum for over 800 technicians on Apple and Microsoft products, significantly reducing customer issue resolution times. Managed a $350K IT training budget, optimizing expenditures.• Collaborated with cross-functional teams to design and implement a comprehensive IT certification management system.• Engaged with field leadership to identify and prioritize essential training needs for technicians.• Improved the IT certification experience through clear communication and responsive support services.

St Petersburg, Florida, United States

• Conducted performance reviews, set clear objectives, and provided constructive feedback to foster a high-performance culture within the IT help desk team.• Leveraged remote desktop tools for efficient troubleshooting capabilities for offsite locations.• Implemented and managed virtualization solutions using VMware vSphere.• Managed and maintained Windows Server infrastructure, including Active Directory, DNS, DHCP, and Group Policy• Contributed to cross-functional projects as the subject matter expert in IT infrastructure support services.• Developed comprehensive documentation to guide users through troubleshooting processes and promote self-sufficiency.• Proactively identified opportunities for process improvement within the IT department leading streamlined workflows.• Collaborated with IT management and other departments to identify recurring issues and develop long-term solutions, reducing help desk ticket volume by 12%.• Delivered exceptional customer service through active listening, empathetic understanding, and prompt advanced problem solving.• Maintained high availability of critical business applications by implementing robust failover solutions.• Developed comprehensive backup strategies to ensure data protection during disaster recovery scenarios.• Managed software licensing agreements and compliance, conducting audits and optimizing license usage to minimize risks and costs associated with non-compliance.• Prepared and presented reports on asset utilization, lifecycle costs, and financial impact to senior management, supporting data-driven decision-making• Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.• Implemented and maintained an IT asset management framework, including policies, procedures, and tools, resulting in improved visibility and control over assets.

Bachelor Of Science - Bs, Organizational Leadership

Associate Of Arts - Aa, General Studies