Leading partner success teams in the areas of support, training and retention.

Key Account Manager | St. Louis, MO Built a multimillion-dollar book of business comprising large, complex, multisite accounts in the academic, healthcare, defense, pharmaceutical and telecom markets. Drove revenue and profit across 6 product categories: paper, printing, technology products, general office and breakroom supplies, promotional products and furniture. Provided strategic and tactical leadership to a team of 10 Account Executives/Category Specialists engaged in sales support/new business development.• Maintained 100% client loyalty in mature accounts by delivering continued value via streamlined buying processes, vendor/product category consolidation and well-executed solutions across a range of unique customer issues.• Achieved 100% YOY growth to $4 million in one account and 400% to $6 million in another.• Delivered 114% of prorated 2020 YTD goal within 3 months. Achieved 103% of 2019 sales goal within 8 months.Strategic Account Leader | St. Louis, MO (3/13–4/19)Conducted intense business and account planning to grow revenue, profit and penetration among 60 accounts, each generating more than $50,000 in annual revenue. Mined, quantified and prioritized incremental opportunities across product categories. Managed customer relationships in the defense, financial and technology market segments and educated Account Executives on sales opportunities.• Consistently met sales goals across product categories while growing the business +233% over 6 years based on up to 30% YOY growth.• Maintained 98% customer loyalty.• Named to pinnacle performance Sales Excellence Council, two consecutive years, 2014 and 2015.

Held the St. Louis market’s initial Account Management role, growing revenue from $1.5 million to $10 million in an undeveloped B2B market. Shared subject matter expertise on an extensive product line and helped new peers integrate into processes and SOPs following acquisition of Corporate Express.• Far exceeded the average Account Manager’s $3 million book of business while establishing a reputation for leadership as both key contributor and reliable player coach.• Helped develop Management Training and Rising Star Programs; played an active role in launching new technologies and sales methods; often participated in panel discussions, think tanks and work groups.• Named to Sales Excellence Council for achieving 128% of sales goal and national ”Top 3” rank, 2008.

Senior Account Manager | Kansas City, MO (6/07–2/08) Account Manager | Kansas City, MO (11/05–6/07)Business Development Associate | Kansas City, MO (6/05–11/05)Held a dual business development/account management role in a teamwork environment. Opened and grew greenfield B2B market, fueling sales from nothing to $7 million over 3 years. • Earned Sales Excellence Council honors 2006 and 2007 based on 150% to sales quota performance—best in the nation. • Awarded Staples Business Advantage (SBA) “Salesperson of the Year” for account management excellence from among hundreds of peers nationwide, 2006.

Senior Sales Representative (11/03–6/05)Sales Representative (6/03–10/03)Promoted international logistics services, parcel shipping, e-commerce shipping fulfillment solutions and international transport to regional industrial supply chain management accounts. Fulfilled District leadership role during District Sales Manager absences.

Account Manager | Business Services Division (6/00–5/03)Marketed paper, printing, technology products, general office and breakroom supplies, and furniture to volume B2B buyers throughout an extended geographic area.Customer Service Center Manager | Business Services Division (6/99–6/00)Drove $30 million in monthly sales; provided strategic and tactical leadership to a 35-member sales organization.