Kevin Simons Email & Phone Number

Loveland, Colorado, United States

Colorado, United States

Alpharetta, Ga

Responsible for enabling change in a multi-business unit family of ADP with a combined revenue of $4.8b. Leadership of product and CRM platforms, CX Strategy, Service Technology, BI/Analytics, Transformation and BPI, national service teams, and global operations.Focused on engineered experiences for our clients, client's employees, and our own associates. Known for "thinking like a freak", building high performing cultures, and hiring diverse leaders that drive change and growth.Leading digital transformation including new GTM enabling digital buyer to learn, get, and use our down market products online, themselves, when relevant to them. Building new CDP and eCommerce engine with data, tech stack, and talent. Rapid deployment and iterative learning to optimize conversions.

Denver, Co

Responsible for an $937m region for ADP TotalSource ($2.6b in revenue; largest PEO in the US) with full P&L responsibility. Accountable for driving improvement not only in my region, but across the business unit by challenging status quo and leveraging innovative ideas for performance and product improvements.Performance highlights include double digit revenue and NOI growth, 21.2% Net New Business (NNB) growth (CAGR), 500 bps improvement in retention, and increased productivity resulting in improved margins and bottom line impact.

Greater Salt Lake City Area

Responsible for servicing and retaining $48m in processing revenue, implementing a $30m sales plan, aggressively addressing margin improvement in a brand new Revenue Cycle Mgt business.In the last 12 months, grew services organization 102% (HC); exceeded retention plan by 1% (89 on a plan of 88), achieved 8% productivity improvements in Implementation, 15% in enrollments, 22% in Data services, 16% in account management, and 35% productivity improvements in support. This was accomplished with 104% YOY sales growth, industry regulatory impacts (5010), and an acquisition.Lead and completed successful acquisition for ADP's entry into Revenue Cycle Management services. Acquired and integrated an existing client's billing service business, lost only 1 employee coded to acquisition.RCM business channel KPIs improved dramatically in a 7 mos time frame (since acquisition) including 37% improvement Days in AR (DAR), 22% improvement in 120 day AR, and 30% improvement in current AR. KPIs improved as a result of solid leadership in RCM and organization structure changes. We successfully off-shored charge entry to India while improving our performance.

Greater Atlanta Area

As VP of Service & Operations for TotalSource, responsible for Implementation, Payroll Services, Client and Associate Training, Off-Shoring Services, and Product. As a leader in this $1 billion+ business unit of ADP, I was instrumental in driving revenue growth ($150m start plan), client satisfaction (among the highest in all of ADP), improving associate productivity (systems automation and improved processes), and driving client retention improvements.Results Orientation - * Managed first set of off shoring projects for TotalSource with initiate to pilot in 2 months * Double digit productivity improvements in each product/service area responsible for via process changes and system automation * Product release management resulting in increased self service automation, client satisfaction and retention - major releases consist of 812 large application enhancements, 150+ minor enhancements, training, marketing, and general communication.Service Oriented/Client Focus - * Improve survey results by 6 points in payroll service organization * Stabilized service delivery in central operations organization by improving SLA adherence by 10%, improving internal survey scores by 15%, and reducing service failures by 10%

Greater Atlanta Area

Lead the successful start up of a SAAS–based document imaging solution called Imagefreeway. This was a first of its kind helping change the industry from a high cost, highly complicated product to a monthly subscription-based, simple to use capture , process, and store solution.