Kevin Davis Email & Phone Number

Gig Harbor, Washington, United States

Microsoft Center of Excellence- Solution Area LeadExpertly guiding clients through their data protection journeys, I specialize in leveraging Microsoft Entra, Security, and Identity Access Management solutions, along with Microsoft Defender capabilities at Slalom.•Developed and led the strategic roadmap for the transition from SCCM to Microsoft's Endpoint Management solution (InTune). Collaborated closely with the client to develop and deploy policy sets, aligning with the existing security strategy for Windows 10 and Windows 11 devices.•Orchestrated a global migration strategy from SCCM to InTune, facilitating the upgrade across 20 international sites. This role involved guiding both client and team members through the migration process, ensuring seamless integration and support for travel agents and tour guides, both on-premise and remotely.•Served as the lead architect for the deployment of the AirWatch mobile device management solution. Created a phased rollout plan tailored to the unique needs of various departments, user groups, and geographic locations, enhancing mobile operations worldwide.•Led the architecture and implementation of secure mobile device management (MDM) solutions for top-tier government agencies. Ensured alignment with stringent security best practices, including the development and enforcement of comprehensive policies for device security, data protection, and access control.

Remote - Gig Harbor, Wa

Seattle, Washington

Greater Seattle Area

Pioneered and implemented a streamlined process that significantly enhanced consulting practice scalability by improving both utilization rates and time-to-resolution metrics. Successfully led a small team of technicians to shift the company culture from reactive to proactive, empowering clients to better plan and manage their IT activities.•Expertly managed end-to-end migrations for Microsoft Office 365, ensuring seamless transitions for clients from initiation to completion.•Provided Virtual CIO support to select clients, serving as a trusted advisor and playing a pivotal role in strategic IT decision-making processes.•Leveraged comprehensive IT documentation tools to maximize operational efficiency and maintain high standards of service delivery.

Greater Seattle Area

Delivered comprehensive migration services, transitioning customers from on-premises Exchange 2007, 2010, and 2013 servers to Microsoft Office 365 cloud services. Deployed Exchange 2013 hybrid servers and AD Connect servers to ensure seamless integration with Microsoft Office 365 and existing enterprise environments.•Designed and developed labs specifically for testing migrations from multiple forest environments to Microsoft Office 365, ensuring robust pre-deployment validation.•Provided expert migration support for complex, multi-forest environments across various global locations, ensuring seamless transitions and minimal downtime.•Excelled in both proactive and reactive troubleshooting for migration-related issues, as well as Exchange and Active Directory challenges, enhancing system reliability and performance.

Partnered with enterprise sales teams and named account managers on strategic accounts to provide pre-sales guidance and expertise. Crafted custom designs for clients in sync with Blackberry's new software releases and business acquisitions.•Developed proof of concept labs in collaboration with in-house IT staff for on-site testing of new software products and features, ensuring optimal deployment strategies.•Designed enterprise server solutions for high-profile clients including U.S. military branches (Air Force, Army, DOD) and private sector giants (Nike, Northwestern Mutual). Tailored solutions to exceed customer expectations, allowing them to leverage cutting-edge software products and technologies.•Conducted comprehensive consultations with client stakeholders and business units to uncover the core drivers behind business requirements. Led design review sessions to outline project overviews, addressing gaps and securing projects with Fortune 100 companies.•Built and maintained virtual server labs for testing migrations, features, and software updates (including Microsoft and Quest products), enhancing project outcomes and accelerating delivery timelines.•Served as a Subject Matter Expert to RIM’s Professional Services group for key Microsoft products (Windows Server 2008/2012, Exchange 2007/2010/2013) and Quest Migration Suite. Provided essential training and mentoring on Active Directory and messaging operations, improving migration performance.•Created and delivered comprehensive training on Microsoft cross-forest and resource forest migrations to RIM’s US and UK Professional Services teams, enhancing team capabilities as a senior member.•Presented at BlackBerry World 2011 on “Best Practices and Migration Strategies for Upgrading to BlackBerry Enterprise Server v5.0,” equipping attendees with actionable strategies for successful migration projects.

Architected custom solutions for client’s enterprise environments and created data migration projects allowing them to move to their new Active Directory and Messaging environments.• Architected and executed large and complex email migrations for clients moving from Microsoft Exchange 5.5, 2000, 2003 and Novell GroupWise to Exchange 2003 and 2007.• Engaged as a specialized consultant for Microsoft to oversee and improve the migration practice at Office365.• Worked as Migration Duty Manager for Microsoft as a customer of M3TG leading a group facilitating the migration of mailboxes for multiple clients with over 100K+ user each.• Created new migration processes and documentation to facilitate migrations that require the integration of Blackberry Enterprise Server for Office365.• Experienced with Quest Migration Manager for Active Directory and Exchange, Quest Collaboration Software and other Quest Software migration tools.• Managed engagements with client IT teams to complete complex foreign and native Active Directory and Exchange migrations including workstations, servers, accounts and other Active Directory objects in conjunction other production software that would be impacted as the workstation or server migrated across domains / forests while making the migration as seamless as possible to the end users.• Facilitated migrations for multiple medium and large sized companies including an NT 4.0 migration to 2003 that included 192K objects overnight while avoiding complications due to compatibility issues in domain architecture and network communications.• Managed post migration troubleshooting and worked to mitigate further impacts to client users by analyzing post migration batch incidents and reviewing future migration batch processes with the client’s IT team.

Spearheaded the architecture, design, and implementation of the Windows/Exchange 2003 upgrade project for a client in the pharmaceutical industry, with a strong focus on security compliance due to stringent DEA regulations.•Designed and implemented a domain upgrade from Windows Server 2000 to Windows Server 2003 (native mode), enhancing system capabilities and security.•Led the planning and execution of a migration from Exchange 5.5 to Exchange 2003 (native mode), ensuring a smooth transition and minimal downtime.•Developed and implemented a RPC over HTTPS solution to secure email communications. Additionally, designed and executed an Exchange Active Sync solution to integrate mobile devices like Pocket PCs and SmartPhones, boosting mobile workforce efficiency.•Updated and enforced security policies to meet the latest compliance standards, safeguarding sensitive data and client information.•Expanded the disaster recovery strategy to include multi-site replication of critical data, establishing robust Active/Passive (Hot/Cold) site configurations to ensure business continuity.•Managed daily user support for local and US East Coast employees, ensuring high service levels and rapid response to support queries.

Led engineering and help desk teams in a comprehensive rebuild of the network infrastructure following a significant security breach. Directed the redesign and implementation of robust network systems across 42 sites, enhancing security and functionality for a 5,000-user network.•Acted as a senior member of the engineering team, overseeing the reconstruction of a complex network comprising 62 servers, including WAN, LAN, WLAN, SANs, and various server types (Active Directory, multiple Exchange organizations, SQL servers) under stringent new security policies.•Managed a sophisticated multi-forest Exchange organization featuring a shared domain, multiple backend clusters, and load-balanced front-end servers, ensuring high availability and scalability.•Engineered the migration from BlackBerry devices to Pocket PCs, implementing Exchange Active Sync for field agents to enhance on-the-go connectivity and productivity.•Supervised a dynamic team of field technicians and help desk personnel, providing critical support during the network overhaul and routine operations.•Played a key role in developing and implementing comprehensive security policies, including corporate security, network security, and acceptable use policies, to safeguard company assets.•Effectively communicated with end-users and executives about security measures, garnering widespread support for the Information Systems Team’s strategies.•Led a software compliance audit and skillfully negotiated an Enterprise Agreement with Microsoft, achieving a substantial cost saving of $2 million for the company.•Collaborated with various departments within John L. Scott to assess and address specific network and security needs, crafting tailored solutions to support organizational goals.

Oversaw the provision of managed IT services to over 30 small to medium businesses, handling daily support needs and managing critical system outages, ensuring high levels of client satisfaction and system reliability.•Delivered first-tier technical support for multiple 24/7 business-critical systems, playing a pivotal role in maintaining operational continuity.•Conducted detailed IT needs analyses and made formal recommendations on technology and software solutions, encompassing budgeting, project scope, and resource management to optimize client investments.•Successfully managed and executed system migrations for clients from NT4.0/Windows 2000 to Windows Server 2003 and from Exchange 5.5/2000 to Exchange Server 2003, modernizing their IT infrastructure.•Performed sales engineering tasks and managed client relationships, ensuring clear communication and understanding of client needs which enhanced service delivery and client trust.•Authored knowledgebase articles and provided technical mentoring to consultants and network engineers across multiple teams, fostering a learning environment and enhancing team expertise.•Directly responsible for generating $300K annually in services and hardware sales, demonstrating effective sales strategies and customer engagement.

Spearheaded mobility projects using BlackBerry devices and Pocket PCs, including the development of Java applications interfaced with SQL databases to enhance mobile capabilities.•Provided comprehensive IT support to clients across diverse industries including construction, retail, services, and restaurants, ensuring optimal functionality and client satisfaction.•Created and rigorously tested Microsoft Systems Architecture (MSA) 2003 Enterprise Messaging system documentation, focusing on mobility enhancements using Pocket PCs. Developed best practices documents tailored for enterprise-class systems.•Collaborated with cutting-edge software companies to integrate their products within the MSA framework. Developed and implemented detailed test plans, recorded test outcomes for load testing, and worked closely with the development team to address software defects.•Delivered specialized IT support to Dynamic Data Associates' clients in healthcare, law, and construction, addressing unique industry challenges and requirements.•Managed robust deployments of Exchange 2003, ISA 2000, and Windows Server 2003, enhancing system reliability and performance.•Conducted user interface testing for Outlook Mobile Access and Exchange Active Sync products, ensuring user-friendliness and functionality.•Developed comprehensive test plans, authored detailed test cases, executed tests, and meticulously documented failures in tracking databases. Reviewed and critiqued test plans and cases prepared by team members to maintain high standards.•Configured large-scale network topologies using Exchange 2003 and Windows .Net Server to simulate realistic corporate environments for testing, ensuring robustness and scalability of network solutions.

Expertly resolved customer issues across the Exchange Server product line, enhancing system reliability and client satisfaction.•Led migrations from Windows NT to Windows 2000 Active Directory and from Exchange 5.5 as well as various foreign email systems to Exchange 2000, ensuring seamless transitions and updated capabilities.•Managed Windows IIS Web Server and SMTP Server, optimizing web services and email delivery.•Collaborated with national and international customers to document and reproduce software bugs, significantly improving product reliability and user experience.•Actively documented insights and shared knowledge with peers and the broader IT community through internal and external knowledge bases.•Assisted customers with firewall, DNS resolution, and registration issues affecting email flow, enhancing network security and connectivity.•Conducted in-depth research and provided packet-level analysis via network traces to confirm RFC compliance of the Exchange product and to monitor data transmission between nodes.•Resolved complex issues related to Exchange deployments on Microsoft Cluster Server in both active/active and active/passive configurations, ensuring high availability and fault tolerance.•Assisted government organizations in resolving critical issues with defense messaging systems, reinforcing system security and operational readiness.•Provided crucial support in the disaster recovery of Exchange databases and assisted in data recovery and restoration of network and email services for victims of the 9-11 disaster.•Delivered pre-sale consultations on network topology and Exchange messaging systems, aiding in the strategic planning and implementation of robust network solutions.

Administered the SGI Irix Unix-based operating system, specializing in the robust support and management of high-performance computing environments.•Administered and troubleshoot projects related to three-dimensional imaging and animation for future building projects, enhancing visual planning and presentation capabilities.•Provided comprehensive training on the Alias Wave Front product line, elevating team competency and product utilization.•Enabled file and document sharing across diverse operating systems including Apple, Unix, Novell, and Windows through network file systems, improving organizational collaboration.•Assisted with the migration from Windows for Workgroups to Windows NT, ensuring smooth transitions and system upgrades at the desktop level.•Managed servers across multiple platforms including Unix, Novell, Windows NT, and Exchange 5.5, while also supporting the CC Mail email system, ensuring high availability and optimal server performance.•Directed the rollout of NT Domain and Exchange 5.5, managing project scope, timelines, and resource allocation.•Configured Cisco routers and managed the Border Manager VPN product, securing and optimizing network traffic.•Led the construction and migration projects for the Los Angeles office and data center to Marina Del Rey, as well as a similar project for a 130-person Seattle office and data center, ensuring efficient and timely setups.•Oversaw the Network Infrastructure team, enhancing system reliability and team performance.•Managed a team of four systems administrators, overseeing day-to-day operations including server backups using Backup Exec software, and the management of user accounts.•Led the project management of inter-company sharing of public folders and calendaring information via Exchange inter-organization replication utility, facilitating better inter-departmental coordination and data accessibility.

Specialized in the installation, maintenance, and configuration of Unix-based cellular fingerprinting systems across nationwide locations.•Ensured the successful deployment and ongoing support of complex systems, traveling extensively to provide top-notch onsite customer service.•Demonstrated exceptional ability to meet strict timelines, adapting swiftly to dynamic requirements and urgent situations.•Proficient in managing and troubleshooting a variety of systems and technologies, including HP-UX 10.X, Cisco routers, Net BSD, and SCO.•Expertly diagnosed and resolved hardware failures, performing troubleshooting both remotely and onsite, minimizing downtime and maintaining system performance.•Organized the timely shipment of parts and equipment to various remote locations, ensuring the availability of necessary resources for system repairs and upgrades.•Managed the return of merchandise from customers back to the company, ensuring efficient and accurate processing.•Troubleshot issues with channelized T-1 circuits and addressed complex network problems affecting customer networks, restoring functionality and enhancing system reliability.