Kevin Benjamin

Kevin Benjamin Email and Phone Number

Legal Administrative Support Manager at Moore & Van Allen, PLLC @ Moore & Van Allen PLLC
charlotte, north carolina, united states
Kevin Benjamin's Location
Charlotte, North Carolina, United States, United States
Kevin Benjamin's Contact Details

Kevin Benjamin work email

Kevin Benjamin personal email

About Kevin Benjamin

I am a results-driven technical Resource Manager with over 25 years of experience leading IT infrastructure implementation projects, delivering reactive support services and improving IT operations. He brings a proven ability to manage multiple concurrent projects across a range of business objectives. Well-rounded leadership, communication, presentation, teamwork and interpersonal skills allow him to work closely with both technical and non-technical team members to effectively implement information technology solutions.I possess an understanding of project lifecycles, project management, and software lifecycle management methodologies. ITIL Foundation Certified (Information Technology Infrastructure Library).Specialties: Program Planning & Management, Implementation & Deployment Management, Scope Management, People Management & Development, Project Milestone & Timelines Management, Project Budget Management, Communication Management, Operational Analysis and Process Improvement, Schedule and facilitate meetings, minutes, tasks, and resources, Operational contracts – bridging business and development.

Kevin Benjamin's Current Company Details
Moore & Van Allen PLLC

Moore & Van Allen Pllc

View
Legal Administrative Support Manager at Moore & Van Allen, PLLC
charlotte, north carolina, united states
Website:
mvalaw.com
Employees:
629
Kevin Benjamin Work Experience Details
  • Moore & Van Allen Pllc
    Legal Administrative Support Manager
    Moore & Van Allen Pllc Sep 2024 - Present
    United States
    Responsible for managing administrative staff, including Legal Practice Assistants (LPA), Receptionists, and Document Specialists, ensuring they are adequately trained and performing their duties efficiently.
  • Moore & Van Allen, Pllc
    Word Processing Manager
    Moore & Van Allen, Pllc Jan 2011 - Sep 2024
    Provided direct supervision to the Word Processing Supervisor and Document Specialists within the Word Processing Center.
  • Microsoft
    Technical Account Manager
    Microsoft 1999 - 2009
    Managed moderate to complex scope of support issues of a designated set of strategic, Microsoft Enterprise Premier customers by acting as a project manager, technical resource, coordinating with other Microsoft groups to assist the customer in their use, support and implementation of Microsoft solutions. Completed over 50 customer engagements involving the planning, design, implementation and migration of Microsoft technologies; resulting in on time project delivery, increased IT health and growth for the future.Analyzed and determined the most effective method of problem resolution by utilizing applicable internal resources; 30% improvement to customer IT efficiency.
  • Microsoft
    Microsoft Exchange Systems Analyst
    Microsoft 1996 - 1999
    Delivered technical support via the phone to Microsoft Premier Customers. Documented customer environment and support issues in technical knowledge base. Increasing rapid delivery of one too many support services.Assisted in technical training and coaching of other support engineers; improved quality of support by 22% resulting in customer satisfaction rating of 82%.Wrote technical articles to assist customers and engineers with troubleshooting issues Documenting technical specifications and procedural steps. Reducing the support team’s troubleshooting time by 20%.
  • Microsoft
    Microsoft Word - Team Supervisor/Systems Analyst
    Microsoft 1992 - 1996
    Assisted in technical training and technical coaching of support engineers. Resulting in reduced new hire on-boarding time by 28%.Coordinated team projects that enhanced the quality and efficiency of support, 40% improvement .on average customer hold time.Provided new product training to the support group by updating and filter technical issues. Reduced require new product training days by three weeks
  • Microsoft
    Microsoft Windows Systems Analyst
    Microsoft 1991 - 1992
    Delivered technical support via the phone to Microsoft end user resulted in improved product usage for at home user and improved feature set in future product release.Researched and responded to questions received from customer letters. Reduced customer wait time and improved customer usage of product at home

Kevin Benjamin Skills

Itil Microsoft Technologies Software Documentation Troubleshooting Enterprise Software Technical Support Project Management Sharepoint Management Information Technology Leadership Microsoft Exchange Process Improvement Vmware Cloud Computing Program Management It Operations Virtualization Vendor Management Active Directory Disaster Recovery It Strategy Windows Server System Deployment Scope Management Communications Management Windows Strategy System Administration Project Planning Data Center Visio Customer Engagement Quality Assurance Office 365 Business Analysis Technical Writing Saas Sql Project Delivery

Kevin Benjamin Education Details

  • Devry University
    Devry University
    Computer Information Systems
  • Bishopville High School
    Bishopville High School

Frequently Asked Questions about Kevin Benjamin

What company does Kevin Benjamin work for?

Kevin Benjamin works for Moore & Van Allen Pllc

What is Kevin Benjamin's role at the current company?

Kevin Benjamin's current role is Legal Administrative Support Manager at Moore & Van Allen, PLLC.

What is Kevin Benjamin's email address?

Kevin Benjamin's email address is ke****@****ive.com

What is Kevin Benjamin's direct phone number?

Kevin Benjamin's direct phone number is +198072*****

What schools did Kevin Benjamin attend?

Kevin Benjamin attended Devry University, Bishopville High School.

What skills is Kevin Benjamin known for?

Kevin Benjamin has skills like Itil, Microsoft Technologies, Software Documentation, Troubleshooting, Enterprise Software, Technical Support, Project Management, Sharepoint, Management, Information Technology, Leadership, Microsoft Exchange.

Who are Kevin Benjamin's colleagues?

Kevin Benjamin's colleagues are Kerry Irwin, Kaitlin Price, Richard Wheelahan, Matthew Liebler, Lisa Bambach, Wheeler Frost, Christina Moore.

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