Kevin Reyes Email & Phone Number

Houston, Texas, United States

QA▪ Open Incidents, Configuration Items (CIs) Builds, CI Decommissions, clean up the existing CI’s, ChangeRequests, help complete the monthly surveillance report▪ Tasks include supporting the Remedy to ServiceNow preparation activities and cleaning up theConfiguration Items (CIs) in the existing Remedy system, which facilitated a smooth migration to theServiceNow system.▪ Prioritizes customer requests and responds in an urgent matter if needed.▪ Handle support of the… Show more QA▪ Open Incidents, Configuration Items (CIs) Builds, CI Decommissions, clean up the existing CI’s, ChangeRequests, help complete the monthly surveillance report▪ Tasks include supporting the Remedy to ServiceNow preparation activities and cleaning up theConfiguration Items (CIs) in the existing Remedy system, which facilitated a smooth migration to theServiceNow system.▪ Prioritizes customer requests and responds in an urgent matter if needed.▪ Handle support of the Apps and Data Center teams with baseline checklist, creation and management of configuration items, as well as preparation activities for migration to the new ITSM system.▪ Developed and managed the System’s Engineering Project Master Schedule.▪ Collaborated with the team for the Remedy to ServiceNow (SNOW) Project▪ Worked with the Quality Assurance and Testing lead and the SNOW project team to perform ConfigurationItem (CI) clean-up tasks and relationship gap analysis prior to migration to the new system.▪ Complete required change requests audits and help the team with any of the backlog of pending audits.DATA ENTRY▪ Compile data or documentation.▪ Enter information into databases or software programs.▪ Accurately input new client contact information, and deactivate and archive inactivated accounts▪ Consolidate client data from multiple sources and eliminate duplicate data to streamline processes andincrease efficiencies▪ Collected, recorded, and processed customer information▪ Analyzed customer orders to identify errors and omissions, taking appropriate action to verify and retrievecritical account data▪ Generated weekly customized reports to detail product and performance▪ Compiled, sorted and verified the accuracy of data before it was entered▪ Compared data with source documents, or re-entered data in verification format to detect errors▪ Located and corrected data entry errors, or reported them to supervisors Show less

Houston, Texas Area

• Contacting candidates, following-up with candidates, and managing candidate pipeline.• Scheduling interviews, briefing and debriefing candidates before and after interviews.• Maintaining timely documentation of all conversations with candidates within our internal database.• Assisting in generating leads from conversations with candidates.• Presenting candidates to our management team applying high quality standards. • Posting job descriptions on job boards, and tracking… Show more • Contacting candidates, following-up with candidates, and managing candidate pipeline.• Scheduling interviews, briefing and debriefing candidates before and after interviews.• Maintaining timely documentation of all conversations with candidates within our internal database.• Assisting in generating leads from conversations with candidates.• Presenting candidates to our management team applying high quality standards. • Posting job descriptions on job boards, and tracking posting status and results.• Partner with the Sr. Recruiters to implement creative recruiting resources to attract qualified professionals. • Identifying and attending networking activities such as career fairs, professional association meetings, technical schools and outplacement services. Show less