A technically strong, results driven and resourceful leader with a proven ability to build, develop and strengthen teams within an agile environment. Passionate about delivering unparalleled customer service.Key Skills• Breadth and depth of operational service delivery management expertise, in a global environment. Focused cross functional collaboration.• Leadership. Effective people and team management. Empowering team members so they can reach their potential and facilitating collaboration, productivity, and innovation. Develop effective strategies to attain good performance.• Driving the continual improvement of the overall health of team’s service delivery, identifying trends that negatively impact efficiency within the processes and act decisively to influence and address these.• Creation and negotiation of Service Level Agreements.• Strong analysis and problem-solving skills. • Proactive in maximising effective use of technology to drive efficiencies. • Highly skilled in reviewing proposals, RFPs and RFIs, developing architectural/system solutions, providing estimates and presenting the best solutions.• Strong commercial and business acumen.• Understanding of, and involvement with, full software life cycle.• Excellent project management, negotiation, technical and presentation skills. Can deliver high value projects in matrixed organizations and across different geographies, working hard to manage stakeholder expectations.• Demonstrating self-motivation and initiative. Dealing positively with difficult situations.• Competent and confident delivering into a highly technical environment• Familiar with ITIL Incident, problem, change and configuration management.• Conversant with current test methodologies and principles.Technical Skills• Linux admin, troubleshooting, security• Proficient in networking, TCP/UDP/IP, RTSP, VPN’s, multicast, firewalls, load balancing, broadcast networks, broadband networks, encryption and security methodologies.• Kubernetes, docker experience• Experience with Ansible• Broadcast technology including Distributed Access Architecture, DVB and DOCSIS Systems, MPEG-TS, H.264, QAM.• Expertise in VoD, OTT TV, DVR, NDVR, Series Linking, Time Shift and catch-up TV.• Expertise in Conditional Access and Digital Rights Management technologies• Expertise in Passive Optical Networking (PON) methodologies and technologies.• Scripting languages – PHP, Perl, Python, Korn and bash• Databases - SQL, MySQL, ArangoDB• APIs, XML, HTML, IIS, Tomcat, Apache