Claims Strategy and Optimization (Year 1): drive superior operational outcomes through a continued focus on innovation, and strategic opportunities to drive quantifiable value.- Assess new opportunities, and develop go / no go recommendations- Analyze solution design options, and recommend future state that addresses business problem and delivers improved outcomes- Develop business cases for change, including cost-benefit analysis and implementation plans- Follow agile methodology of execution that guides different phases of project lifecycle from reviewing and analysis (including test & learns) to pilots and full implementation- Use change management principles to assess impact to internal and external customers, and develop training and communication planSubrogation Analytics Team (Year 2) Drive superior operational outcomes by focusing on process ownership and detailed operational analytics.Monitor defined metrics around process and LOB performance- Analyze trends behind performance, determining root cause for process performance- Engineer new metrics and enhance existing scorecard metrics for 2017 initiatives- Form recommendations to improve operational performance- Ensure process ownership routines are consistent across subrogation lines and sustained- Monitor industry trends and carrier behaviors impacting subrogation strategy

Manage the life claim business by recommending appropriate actions, and strategies to meet daily business needs. Responsible for leading a team of claim analysts to review and adjudicate group life claims in a culture of caring. Ensure the planning, coordination, development, and implementation of process improvements while prioritizing daily demand, resources and time. Empowers team to meet or exceed business operations goals and that all deliverables & customer requests are completed.

Director in USIG Life & Annuity Operations, Annuity Post Issue Operations. Manage annuity operations team responsible for deferred & immediate annuity transactional processing and income settlement services.

Responsible for approving, negotiating, terminating or denying settlement of complex Life and Annuity claims including contestable life insurance claims, Accelerated Death Benefits and Accidental Death Benefits in accordance with company policy and full compliance with SEC, privacy, legal and regulatory guidelines.

Responsible for leading and executing strategic and tactical initiatives within the Life & Annuity division through project management, change management and operational readiness utilizing LEAN and Six Sigma disciplines.