Kevin Fraley Email & Phone Number

Lumberton, North Carolina

Operating Partner at Your Pie—Lumberton, NC

Florence, South Carolina

Florence, South Carolina Area

Florence, South Carolina Area

6 days of training sessions with management and associates. I plan, create, and execute training programs and techniques for associates on product knowledge and services. Create team building exercises to develop better communication and team work with management and associates. Execute multiple role plays with associates to develop more authentic conversations with customers and build trust and loyalty. Analyze training needs to develop new training sessions. I’ve opened 10 stores for PetSmart in the Southeast.

Florence, South Carolina Area

Reviewing and analyzing business reports to develop action plans on area’s of opportunities and increase growth. Drive sales through associate education of product and services, ad execution, customer satisfaction scores of 80% or higher, add-ons, and increasing average ticket. Also, growing pet training services and dog grooming services by at least 10% year-over-year. Other responsibilities would include inventory control, hiring, IDP’s, mentor and develop associate and management growth, building relationships with Humane Society’s and the community partners.

Hartsville, Sc

Drive sales through customer service and product availability, develop B2B relationships with local repair shops to earn their business, hire and train associates, set planograms, shrink and safety awareness, and inventory control.

Florence, South Carolina Area

Reviewing and analyzing business reports and statistics to develop strategies for sales opportunities. Drive sales through Circuit City credit card program, accessory add-ons, extended warranties, and focusing on high margin products. Role play with associates on “closing the sales” techniques. Develop action plans for all departments in the store (Home Audio/Video, Computer, Car Stereo). Coach management and associates on results and behaviors, both positive and developmental.

Florence, South Carolina Area

Drive sales through associate training of product knowledge and services. Focus on increasing credit card applications to help drive average ticket and gross margins. Work with all associates on developing rapport with customers to build trust and loyalty. Coordinate training sessions with associates on monthly basis. Continuous role plays with extended warranty sales and add on sales. Constant training of new and upcoming products and specs.