Kevin West Email & Phone Number

Orlando, FL, US

Clearwater, FL, US

Lake Mary, FL, US

• o Develop Service-Now applications to address business needs.o Complete Daily Service-Now administration:
• User Administration - Maintain user database to keep in compliance with HR & IT systems.
• Task Administration – Review task workflows, assignments and error logs to assure all tasks submitted are in a viewable state by IT personnel.
• Maintain Hardware Assets – Create, retire, delete and consume hardware assets.
• Model Management - Maintain Models and product associations and/or configuration items.
• Stockroom Management - Maintain stockrooms for accuracy of hardware ownership.

Lake Mary, FL, US

o The point of escalation for Tier1 and Tier2 team members in responding to problems, inquiries and managing incoming requests determining user requirements as needed to ensure that customers receive prompt, efficient service. Work with users on diagnosing, troubleshooting, and solving a variety of technical issues and question with hardware/software.

Lake Mary, FL, US

o Responding to problems, inquiries and managing incoming requests determining user requirements as needed to ensure that customers receive prompt, efficient service. Work with users on diagnosing, troubleshooting, and solving a variety of technical issues and question with hardware/software problems. Utilize technical support from hardware or software.

We specialize in Annuities, Mortgage Protection, Final Expense, retirement planning through Indexed Universal Life and retirement protection through the use of Fixed Indexed Annuities. We have multiple insurance carriers, inclusive of Americo, American Amicable and various others that we work with in order to be able to meet our clients' needs.We are also.

New York, NY, US

• Worked with Developers testing applications with different versions of Oracle and SQL clients and configurations. I advised install changes for the software to install and register.
• Worked with Trade Support on an Access/Oracle issue to increase performance by 1800%. Systems were taking 2 hours to run an Access database pulling info from an Oracle server. After optimizing and rewriting some.
• Managed inventory and deployment of desktop and laptop systems for the Pershing Lake Mary office as more space was acquired and grew user base from 300 to 850 employees in one location. Supported offices from Miami.
• Resolved top level escalated incidents daily within the region via remote support within Service Level Agreements by correcting software/hardware issues or replacing equipment.
• Collaborated with the Network Proxy team to debug network issues.
• Identified improper group policy and active directory assignments causing connectivity issues for over 30 business groups and conveyed the root cause to the proper Active Directory Group.

• Apex Computer Solutions provides support for small/medium businesses. Specialized in Server and Workstation hardware and software support, network support and printer support and maintenance.
• Opened business corporation and serviced clients in the banking, dental and small to medium business markets. Used my extensive experience and customer service skills to obtain and retain clients for software and.
• Kept the company’s financial records and tax filings up to date.
• Networked with the Chamber of Commerce and other local community organizations.
• Was recognized as the “Business of the Month” in July 2005 by the East Orlando Chamber of Commerce

• Amtek Computer Services provides support to the US Government in Washington D.C. Specializing in server and network maintenance, disaster recovery, mainframe support and specialized printer support.
• Worked in the Baltimore/Washington area for customers including but not limited to the INS, Social Security's National Communication Center, NASA, John Hopkins Applied Physics Laboratory, The Supreme Court, Aberdeen.
• Debug and repair crashed IBM and HP mainframe systems.
• Installation and repair of tape drives and hard drives for Sun, HP and IBM mainframes.
• Repair of printer systems connecting from single PC’s to large mainframes.
• Coordinated and implemented disaster recovery plans.