Kevin Johnson Email & Phone Number

Des Moines, Iowa Area

I currently volunteer as the president of the homeowners association at my condominium property. This involves overseeing the management of a 96 unit complex by ensuring the property management company works in the best interest of the homeowners. I regularly consult with the property manager and other board members on decisions that involve the use of homeowners association funds.

Served as treasurer on board of directors for homeowners association at my condominium property. Performed monthly audits of financial records from property management company. Maintained Excel report of association income and expenses to track annual budget. Participated in regular meeting with board of directors and property manager to make decisions regarding association business.

Assisting staff with the re-design and maintenance of the website for this non-profit agency.

Assisted Aviva IT staff to relocate corporate headquarters by transferring and setting up staff PCs and equipment.

Took in-bound calls from student loan borrowers.Answered all questions in regards to federal and private student loans.

Provided technical support of website and PC issues over the telephone. Utilized corporate reporting software to create a report in Excel to track customer service departmental call trends.Collaborated with web design team to test website enhancements to ensure a seamless experience for customers.

Built and maintained positive client relationships by providing telephone customer service to fixed annuity policyholders.

Assisted management in the creation of a new department to provide personalized website technical support to high-end clients within first year of employment.Promoted within the department to provide personalized service to large clients as a result of providing superior customer service.Developed and implemented an Excel report used by the sales department to track available online advertising inventory, resulting in a 35% increase in advertising space.

Utilized word processor and spreadsheet skills to setup new group insurance clients.Applied accounting skills to process billing payments and prepare new billing statements.Managed the installation and update of computer software, hardware, and office equipment within the office.Provided telephone customer service for group insurance billing and policy inquiries.

Associate Of Business, Computer Support Services

Associate Of Business, Accounting And Business Administration

Bachelor Of Science, Information Technology