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Kevin Mcquade is listed as Lead Lobby Concierge at Hotel Bennett, a with 70 employees, based in Charleston, South Carolina Metropolitan Area, United States. AeroLeads shows a work email signal at hotelbennett.com and a matched LinkedIn profile for Kevin Mcquade.
Kevin Mcquade previously worked as Concierge at The Sanctuary At Kiawah Island Golf Resort and Chief Concierge at Courtyard By Marriott Charleston Historic District. Kevin Mcquade holds Travel And Tourism from Travel Careers International, New York City.
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AeroLeads found 1 current-domain work email signal for Kevin Mcquade. Compare company email patterns before reaching out.
Why do you go to a concierge? It's because you're hoping to find out about things you wouldn't find on your own. Our profession needs to come to grips with the fact that the traveler of today is much savvier than the traveler of 20 years ago. They already know about the obvious things to do. They are coming to us to get get the inside scoop and to find out about the NOT so obvious things. That means to stay relevant, we need to step up our game. So I make it a rule: at least 50% of my suggestions could not be found in a guidebook. Do that, stay away from the obvious, and even in the digital age, you can still remain relevant to today's traveler. In addition, I don't just focus on where people I help should go. Many times, concierges tend to be reactive rather than proactive, passively giving out information only in response to your direct questions. Not me. Instead I am proactive and I'm not afraid to look at your itinerary and let you know what is missing in your game plan of what to do while you are here. THAT is the difference between a good concierge and a great concierge.
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A career timeline built from the work history available for this profile.
Charleston, South Carolina, United States
Responsible for assisting guests with dining and tour reservations. Also responsible for maintaining guest collateral, inserts, and handouts, serving as a mentor and role model to concierge team. Responsible for updating and maintaining all Charleston related handouts as well as assist with keeping all service professionals up to date with events, happenings, and local knowledge insider tips.
Kiawah Island, Sc
Responsible for assisting guest with tee times, dining reservations and eco-tours on Kiawah Island in the only AAA Five Diamond and Forbes Five Star accommodations in South Carolina.
Charleston, South Carolina Area
In charge of creating the best customer experience by anticipating the guest’s needs before they know what they need. Highlights:• Overseeing concierge team. Trainees are put through a rigorous “bootcamp” lasting two month to ensure superior knowledge of the area’s offerings, anticipating guests’ needs while upholding the finest customer service. • Improving the customer experience by only recommending attractions/ restaurants/tours, etc. that have been regularly evaluated as exceptional.• Designed custom maps and guides; most notably the best photo-ops in Charleston.• Increased Tripadvisor rating, within three years of opening, from #45 to being in the Top Ten list of hotels for Charleston.AWARD:2013 Eye On Service Award for the Crossroads Division of Interstate HotelsSimilar to winning Employee of the Year, this award is in recognition of associates who represent Interstate as leaders, create customer loyalty, and promote a positive workplace.
Charleston, South Carolina Area
Redefined the concierge desk/team by introducing new techniques and raising the bar in customer attentiveness. Highlights:• Increased TripAdvisor rating from #30 to #1 for three years in a row for Charleston and #4 in the United States for a year.• Received TripAdvisor’s Best Hidden Gem in the World accolade in 2005. • Researched and created custom maps/guides for high traffic areas like Fort Sumter and Magnolia Plantation as well as a cheatsheet of How to Do Kiawah Island in one day. • Developed an intensive “bootcamp” for all new concierges.
Other employees you can reach at hotelbennett.com. View company contacts for 70 employees →
Xzavis Postell
Colleague at Hotel BennettSummerville, South Carolina, United States
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Fred Legare
Colleague at Hotel BennettJohns Island, South Carolina, United States
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Jasmine Jenkins
Colleague at Hotel BennettLadson, South Carolina, United States
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Isabella Rana
Colleague at Hotel BennettCharleston, South Carolina, United States
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Trevor Pedersen
Colleague at Hotel BennettMount Pleasant, South Carolina, United States
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Kimberly Bernier
Colleague at Hotel BennettCharleston County, South Carolina, United States
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Jayden Pollard
Colleague at Hotel BennettCharleston, South Carolina, United States
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Nora Morris
Colleague at Hotel BennettGoose Creek, South Carolina, United States
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Grayson Eaglestone
Colleague at Hotel BennettCharleston County, South Carolina, United States
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Maryrose Angelo
Colleague at Hotel BennettMount Pleasant, South Carolina, United States
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Quick answers generated from the profile data available on this page.
Kevin Mcquade works for Hotel Bennett.
Kevin Mcquade is listed as Lead Lobby Concierge at Hotel Bennett.
AeroLeads has found 1 work email signal at @hotelbennett.com for Kevin Mcquade at Hotel Bennett.
Kevin Mcquade is based in Charleston, South Carolina Metropolitan Area, United States while working with Hotel Bennett.
Kevin Mcquade has worked for Hotel Bennett, The Sanctuary At Kiawah Island Golf Resort, Courtyard By Marriott Charleston Historic District, and Holiday Inn Historic District.
Kevin Mcquade's colleagues at Hotel Bennett include Xzavis Postell, Fred Legare, Jasmine Jenkins, Isabella Rana, and Trevor Pedersen.
You can use AeroLeads to view verified contact signals for Kevin Mcquade at Hotel Bennett, including work email, phone, and LinkedIn data when available.
Kevin Mcquade holds Travel And Tourism from Travel Careers International, New York City.
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